Atour Hotel (Xi'an North High-speed Railway Station) Guest Reviews
4.8/5
Excellent
1615 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1615)
Positive reviews(1585)
Reviews with photos/video(132)
Large rooms(137)
Offers pick-up/drop-offs(135)
Delicious breakfast(118)
Easy to get around(117)
Friendly front desk staff(114)
Close to train station(90)
Great lift(9)
Negative reviews(30)
Diana-Is
Elegant Double Room
Stayed in Sep 2022
Business travellers
14 reviews
4.7/5
Amazing
Posted on Sep 16, 2022
Located close to Xian North Railway Station and walking distance to metro line 2. Consistent service to Atour brand, efficient and attentive. Good breakfast and clean rooms. They delivered on their promise as always.
Guest User
Superior Room (2 beds)
Stayed in May 2024
Travel with friends
2 reviews
5.0/5
Outstanding
Posted on May 6, 2024
The room is large, the facilities are new, the breakfast is rich, the service is very good, the front desk is very enthusiastic and takes the initiative to help with luggage. There is also a pick-up service, which is very satisfactory. I will choose Atour again in the future.
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Response from Property: Wow, such a great review, Duoer is also very happy. Thank you for your trust. Your satisfaction and likes are an encouragement and motivation for Duoer. I believe that on the road of Atour's growth, Duoer will continue to keep in mind the original intention and work hard to move forward. I only look forward to bringing you more satisfaction and surprises, and look forward to your every stay. Xi'an High-speed Railway North Station Atour Hotel Free Pick-up Time: 7:00 am-16:00 pm, if you need it, please make an appointment with Duoer two hours in advance.
Guest User
Superior Room (2 beds)
Stayed in May 2024
Family
2 reviews
4.7/5
Amazing
Posted on May 3, 2024
The room is clean and hygienic, the bed is comfortable, the waiter is efficient and needs praise, the interns are serious and proactive! The breakfast food is rich and varied to meet everyone's different needs!
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Response from Property: We were separated from each other just one step away from perfection. I am very sorry that I could not give you a satisfactory stay experience. But Duoer is still moving forward with an open mind. I hope you can be a witness of Duoer's growth. I look forward to the next unexpected meeting. Atour people pursue perfection, constantly challenge industry standards, and constantly challenge themselves! We are not afraid of criticism and opinions. We will let guests feel our progress every day through attentive service and continuous transcendence! I really hope that you will come to Atour again and feel our progress bit by bit, making your trip more perfect!
7Biubiu
Superior Double Room
Stayed in May 2024
Couples
14 reviews
5.0/5
Outstanding
Posted on May 2, 2024
I have always had a good impression of Atour, but this one is the best experience I have ever had. The room is quite big and the service attitude is very good. There is late night porridge and the breakfast is also great with many choices. The barbecue nearby is also delicious. The happiest thing is the drop-off service, my god~private car treatment. It was a very happy trip.
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Response from Property: Hehe, this is what we should do (*^▽^*). Giving every customer a friend-like experience has always been the goal we at Atour pursue. We will also unswervingly implement our friendly, reliable, caring and comprehensive service concept to provide every customer with consistent high-quality service!
Guest User
Guestroom (Double Bed)
Stayed in Apr 2024
Business travellers
2 reviews
2.5/5
Posted on Apr 20, 2024
The facilities are old and the cleaning is really bad. The sewer smells bad. I don't know how long the bathrobe has been used. The pear cores that were eaten 2 days ago are still on the table.
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Response from Property: I am really sorry for not taking good care of you and not giving you a great stay experience. Duoer will definitely reflect on itself and work hard to improve its shortcomings and enhance the stay experience. Duoer is very sad, but still hopes to get your valuable suggestions. You are welcome to call our 24-hour service hotline at any time to give us your opinions. We also hope that you can give us another chance. Duoer will not let you down and look forward to your next choice.
Markdone
Superior Room (2 beds)
Stayed in Apr 2024
Other
3 reviews
5.0/5
Outstanding
Posted on Apr 21, 2024
The room is spacious, clean, comfortable and quiet. It is close to Xi'an North Railway Station. The hotel provides free station drop-off service, which is very considerate. The staff is warm and polite, which makes people feel warm.
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Response from Property: There are too many encounters in life. Passing by is an encounter, and being engraved in the heart is an encounter. However, touching always happens inadvertently. I am so happy about your arrival, just like the long-awaited response, finally waiting for you... If you like it, you must come often. Duoer is so happy to see your evaluation. Hanshan's poem says "Playing in the smoke and sky, staying at the sand table." The design of our guest rooms gives people a simple and quiet feeling. Duoer has always been grateful, empathetic, caring for every guest, and solving your needs as soon as possible. We are waiting for you at Atour!
Jingjinglvjingjing🎀
Superior Room (2 beds)
Stayed in May 2024
Business travellers
1 reviews
2.5/5
Posted on May 6, 2024
The room is over 500, the quality is unimaginable, like home
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6/12
Response from Property: Dear Duo friends, hello! When Duoer saw your comment, Duoer was filled with guilt. Duoer sincerely apologizes to you. Although Atour partners are not omnipotent, they will do their best to bring a good and comfortable experience to every guest. If you have any dissatisfaction, you can give us feedback at any time. We will do our best to serve you and make you feel the unexpected warmth. Every Atour person is committed to providing neighborhood services, not only to bring satisfaction to guests, but also to bring surprises and touches, so that your journey is no longer tiring, and coming to a new city is no longer unfamiliar, but you can feel the warmth of Atour. Therefore, I hope you will contact us, we will listen carefully and continuously improve our service level. Duoer still hopes to have the opportunity to provide you with satisfactory services when you stay next time. Finally, I wish you a happy life, good health, and look forward to meeting you next time.
CuI��CuI
Guestroom (Double Bed)
Stayed in Feb 2024
Other
24 reviews
5.0/5
Outstanding
Posted on Mar 1, 2024
The room is very large and very clean. There are a lot of places to eat around and it is quite convenient to go out. The hotel has a free drop-off service, which is very friendly to our friends who are catching the bus. It is really great and a good review.
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Response from Property: The joy of a thousand-mile horse meeting Bole! Duo'er ~ I feel that all these days and nights of hard work are worth it. Everything Duo'er has done is to create a warm harbor for you when you are away from home. We only gave you the most attentive service, but you Spreading a piece of warm sunshine in our hearts~ Duo'er has always done well, and Duo'er will do even better in the future! Thank you for your sincerity in recognizing Duoer! Kindness is the ultimate blessing, may good luck always be with you!
Guest User
Superior Room (2 beds)
Stayed in Feb 2024
Family
11 reviews
5.0/5
Outstanding
Posted on Feb 29, 2024
The hotel has a good environment and convenient pick-up and drop-off. The house is large and spacious.
Pick-up and drop-off from hotel to North High-speed Railway Station: very convenient.
Original TextTranslated by Google
Response from Property: Hehe, this is what we should do (*^▽^*). Letting every customer have a friend-like experience has always been our goal at Atour, and we will unswervingly implement our principles of friendliness, reliability, and care. , comprehensive service concept, providing consistent high-quality service to every customer!
Guest User
Superior Double Room
Stayed in Aug 2024
Family
2 reviews
5.0/5
Outstanding
Posted on Sep 4, 2024
The hotel is right next to the high-speed rail station. It is easy to find. It is also very convenient to shop nearby. The environment is refreshing and hygienic, and the facilities are complete. The service of the lady at the front desk is also very good.
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Response from Property: Just one step away from being happy, we held hands and separated. I'm very sorry that I couldn't give the little host a satisfactory stay experience. But Duo'er still moves forward with an open mind, hoping that the little master can be a witness to Duo'er's growth. Looking forward to the next unexpected encounter. Atour people pursue the ultimate, constantly challenge industry standards, and constantly challenge themselves! We are not afraid of criticism and opinions, and will let our guests feel our progress every day through attentive service and continuous transcendence! I very much hope that you will come to Atour again and feel our progress every step of the way, making your trip more perfect!
Beijitejiejie
Guestroom (2 Beds)
Stayed in Aug 2024
Family
6 reviews
5.0/5
Outstanding
Posted on Aug 18, 2024
The hotel room is very comfortable and very close to the high-speed rail station, which is very suitable for guests who catch the early morning high-speed rail. The hotel provides free drop-off service. The guy wearing glasses at the front desk is very enthusiastic and likes it very much.
Original TextTranslated by Google
Response from Property: Hehe, this is what we should do (*^▽^*). Letting every customer have a friend-like experience has always been our goal at Atour, and we will unswervingly implement our principles of friendliness, reliability, and care. , comprehensive service concept, providing consistent high-quality service to every customer!
Guest User
Elegant Double Room
Stayed in Aug 2024
Family
1 reviews
4.6/5
Great
Posted on Aug 13, 2024
The hotel is in a good location, close to the high-speed rail station. There is also a shuttle bus to and from the high-speed rail station. The service from Fairy Yixuan is warm and thoughtful.
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Response from Property: There is tranquility in the morning and leisure in the evening. Walk through the four seasons of life and enjoy the scenery along the way. Flowers will accompany you ~ I look forward to your five-point praise ~
Nzz🐾
Guestroom (Double Bed)
Stayed in Feb 2024
Family
3 reviews
5.0/5
Outstanding
Posted on Feb 15, 2024
A family of three came to Xi'an during the Spring Festival. They booked a room temporarily and contacted the hotel to send a car to pick them up at the high-speed rail station. It was already evening when we arrived at the hotel. Did we enjoy Atour's late-night porridge? It relieves the fatigue and hunger of adults and children. The front desk service is warm and thoughtful and will take care of every inquiry and need. I gave the baby toys and shadow puppets as gifts, and the baby asked to book Atour next time he travels.
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Response from Property: Hello, dear friend Duo, Duo'er is really touched when I see your thoughtful comments. Because of understanding, encouragement, and support, I think we will get better and better. At Atour, from the moment you walk into the lobby, a smile, a cup of hot tea, and a greeting seem to have expressed the enthusiasm and thoughtfulness of Atour people. Satisfaction is just the starting point. Surprises and touches are what we are always looking for. Fang Xiang, on the way to pursue dreams, because of you, Yaduo's tomorrow will be even better. I am so grateful that it seems that I can't express it in words at this moment. Thousands of words can be combined into one sentence: Yaduo's appointment, no see. Stay tuned!
Guest User
Superior Room (2 beds)
Stayed in Feb 2024
Family
9 reviews
5.0/5
Outstanding
Posted on Feb 13, 2024
I am very satisfied with the check-in experience. The room is large in size, the mattress and pillows are very comfortable, and it is neat and clean. The breakfast is rich and delicious. The staff are warm and considerate, and they call in advance to ask if there are any specific needs. It is highly recommended.
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Response from Property: Dear guest, seeing your sharing really warms my heart. They say that Atour’s service is the most heart-warming, but now I find that your response is definitely N times more heart-warming. Thank you. Your unstinting praise will be the biggest motivation for us to move forward, and Duo'er will continue to do so! ~~Remember to come again, sip tea and read a book, Duo'er will accompany you~~
Guest User
Superior Room (2 beds)
Stayed in Feb 2024
Family
6 reviews
5.0/5
Outstanding
Posted on Feb 9, 2024
The hotel was very considerate in calling a taxi to the North Station. The breakfast was delicious and the hotel staff were very enthusiastic.
Original TextTranslated by Google
Response from Property: The joy of a thousand-mile horse meeting Bole! Duo'er ~ I feel that all these days and nights of hard work are worth it. Everything Duo'er has done is to create a warm harbor for you when you are away from home. We only gave you the most attentive service, but you Spreading a piece of warm sunshine in our hearts~ Duo'er has always done well, and Duo'er will do even better in the future! Thank you for your sincerity in recognizing Duoer! Kindness is the ultimate blessing, may good luck always be with you!