The location is actually wonderful, the cleanliness, service, facilities however is horrendous, i don't think any travelers should experience what we had went through here.
Check in time states 2PM, we arrived at 12 to put our luggage in the family suite room. the cleaner was still cleaning as the previous tenant left at 11.
they told us have lunch and it will be done afterwards, came back at 3pm, not ready, i sill see the cleaner cleaning till 5+ pm it was ready to be used.......... (i don't know why would you state 2pm if you cant do it)
All 3 of the bathroom has horrendous smell, never mind, we bought fragrance diffusers, air fresheners fragrance wax, you name it, it does not remove the mouldy/ terrible smell spreading across the hallways to our room.'
There is 5 rooms so 5 beds right?, 4 beds are ridiculously hard, 1 is soft. i don't understand why would anybody want to pay this price just to sleep on a floor like bed. so when you go with a group, its a hassle to distribute accordingly.
There is a washing machine without the drying function, its 1-10 degree outside, there was a rollable hanger for us to use, however there is hoard of supplies/ trash blocking it down...
there is no floormat given/placed, so when you come out of the shower its like your expected to wear the disposable slipper that is thin like paper (not water proof)
the shower cubicle does not fully enclosed the area to prevent the water from coming out, also it floods within 30 seconds as the drain isn't working properly.... its really unhygienic.
when we are about to use the bathroom, there are like strands of clogged ***** hair on the drain, when we are laying on the bed, there is ***** hair and hair strands on the bedsheets and pillows.......(applies to 3 rooms.....)
there is used condoms and condoms leftover from the previous tenants.....
that was all in the first day, we were tired, the bed is hard asf, so we can't be bothered.
on the third day 3 am, the water stop working, its not fun to sit on a toilet when its 3 degree and there is no water & heater working...
some was shitting some was bathing, no water, aircon stop working, heater stop working, i had to sit in the toilet for a solid 2 hours and call the person to wake up, the fact that it took him another 30 mins to an hour to get a person and asked where is the water card and the water tank, when we are just tenants, after 30 minutes of communication the person asked us to find the water box and swipe it when we are the tenants, god the water box is severely under maintain, its so bad the smell is horrendous and what is worse is the fact the clothes that are being dry is absorbing it.
i had booked tour for Mount Hua 华山 & bus fare tickets for 4 people total ( around 2000 RMB) at 7 am
at this point i asked to leave and refund because clearly they wasted an entire day worth of time of ours, its not fair right? you know the owner said? anything can be discussed, sleep first. the beds can be changed to mattresses. (as if i paid to sleep on floor wasn't enough)
can get the cleaner to clean the toilets. ( there is no housekeeping, unless you asked for it.)
can find technician to fix the aircon/heaters, its a bloody joke, i am overseas visiting, not your test subject, wasting mine and my friends time.
they did not refund us in the end. $1300 SGD wasted on the worst apartment i stayed in China
