HΛBBO HOTEL

HΛBBO HOTEL Reviews

HΛBBO HOTEL

Zhongxin Building, No.187 Zhongshan Road, Liangxi District, Wuxi, Jiangsu, 214000, ChinaView Hotel Details
HΛBBO HOTEL
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HΛBBO HOTEL Guest Reviews

4.6/5
Very Good
2128 reviews
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(2128)
Positive reviews(2048)
Reviews with photos/video(723)
Easy to get around(274)
Classy environment(235)
Friendly front desk staff(174)
Delicious breakfast(132)
Close to metro(113)
Convenient for shopping(59)
Loved the night views(45)
Stayed multiple times(24)
Negative reviews(80)
Ognjen Durovic
Guestroom (Double bed) (Special promotion)
Stayed in ส.ค. 2024
Solo travellers
5 reviews
5.0/5
Outstanding
Posted on 2 ก.ย. 2024
Recommend
chunkee
Guestroom (Double bed) (Special promotion)
Stayed in ธ.ค. 2021
Solo travellers
4 reviews
5.0/5
Outstanding
Posted on 19 ธ.ค. 2021
Excellent location, walkable distance to many tourist location, close to subway station. Clean rooms. Good powerful hot water showers. Helpful staff, check in and out professionally and fast. Will stay there again if I visit Wuxi again.
DD
Guestroom (Double bed) (Special promotion)
Stayed in พ.ย. 2021
Business travellers
36 reviews
5.0/5
Outstanding
Posted on 7 พ.ย. 2021
A memorable best experience.more than expectation a guest can get,especially many thanks to Mr Guan who has upgraded the room,.4 types of washing machines facility for Laundry,150 meter to nanchan temple metro station exit 1,my best of wishes to HABBO Hotel.
Guest User
Guestroom (Double bed) (Special promotion)
Stayed in เม.ย. 2024
Couples
1 reviews
5.0/5
Outstanding
Posted on 14 เม.ย. 2024
The room was clean, the front desk service was thoughtful and enthusiastic, and it was convenient to go out and the subway was 100 meters away.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Kaibo (Zhongshan Road Branch). I am glad to see your good comments on the hotel's location, hygiene and service quality. The hotel is adjacent to Sanyang Plaza and Yaohan Shopping Center, which has everything you need for eating, drinking, playing and cinema. At the same time, the restaurant located in the hotel Bolixuan provides guests with high-quality catering services. You are welcome to experience it next time. I wish you: a smooth work and a step-by-step promotion.
Guest User
Guestroom (2 beds) (Special promotion)
Stayed in เม.ย. 2024
Business travellers
10 reviews
5.0/5
Outstanding
Posted on 13 เม.ย. 2024
The room was very satisfying, the space was large and the front desk was very considerate. The service was very considerate. The customer was the top priority. It was cost-effective and a very satisfying stay. I will definitely come to this hotel next time I come to Wuxi. I was very moved and satisfied with the front desk.
Original TextTranslated by Google
Response from Property: Dear guest, I am so excited to see your simple but profound praise, and you recognize our service so much. We strive to provide the most considerate and meticulous service to every guest and bring a super value experience to every guest. Kaibo (Zhongshan Road) is a young and energetic hotel. It shows the unique charm of the hotel to guests with its simple style and warm and considerate service. Your encouragement is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time. I wish you: well.
Meishuixingdeyangtuo
Guestroom (Double bed) (Special promotion)
Stayed in มี.ค. 2024
Solo travellers
1 reviews
5.0/5
Outstanding
Posted on 31 มี.ค. 2024
The front desk lady Wu is patient, friendly and considerate. She makes people feel like a customer. This girl is so rare! ! The hotel has complete facilities, the room is clean and tidy, and I had a complete experience of being on the same elevator with robots and receiving robot food delivery. It is very technological. There is applause here! ! The hotel is in a good location. It is within walking distance to Metro Line 2, Nanchan Temple, and the Ancient Canal. It is only ~2 kilometers away from Wuxi Station. It is very convenient to travel! !
Original TextTranslated by Google
Response from Property: Dear guest, I am so excited to see your simple but profound praise, and you recognize our service so much. We strive to provide the most considerate and meticulous service to every guest and bring a super value experience to every guest. Kaibo (Zhongshan Road) is a young and energetic hotel. It shows the unique charm of the hotel to guests with its simple style and warm and considerate service. Your encouragement is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time. I wish you: well.
Guest User
Guestroom (Double bed) (Special promotion)
Stayed in มี.ค. 2024
Family
14 reviews
1.0/5
Posted on 28 มี.ค. 2024
This hotel is a freak. We asked politely to give us a quieter room. But when we went up, the front desk gave us a room facing the elevator. There were obviously many empty rooms. They did it on purpose. I can only say that human nature is bad. I felt like I was guarding the gate of the hotel all night. Electric drill, pulling boxes... This is the first time I heard of a hotel that claims to have no heating! The temperature was 3 degrees that night, and the indoor temperature was no more than 15 degrees. I was shivering in my sweater and autumn trousers at night. I wanted to turn on the heater. But it turned out cold air. The hotel said that they only have ventilation, no cooling or heating. Later, guests in more than a dozen rooms began to complain, and the hotel said that their manager would not let them turn it on and asked for instructions. There is no electric heater, no hot water bottle. We slept like this in sweaters and coats all night. Just imagine how miserable it is. Oh, the air conditioner vent that can only produce cold air is dirty. It snowed in the room when it was turned on, and large pieces of dust were floating all over the room. I just bought a cup of milk tea on the table below, and it was directly scrapped, with a large layer of white gray hair! We checked out at 7am and left. We were charged 48 RMB for breakfast. But when we had just started breakfast, we saw that the food was either rotten or leftover. The dumplings were sour and still on top. The fried rice was cold. It looked like the leftover fried rice was just taken out of the refrigerator. The egg tarts were dry and could be used as specimens. There was a layer of dust on them. A female guest next to us took two bites and said that the food was rotten. Fortunately, it was given as a gift. We were the only ones who were wronged and spent 48 RMB on rotten food. There was also a small bottle of conditioner from 2020. I'm afraid it's expired? It could be considered an antique. It's hardened into lumps.
Original TextTranslated by Google
Response from Property: Thank you very much for your feedback. We sincerely apologize for the inconvenience and problems you encountered in your past stay. We deeply realize that your opinions are very important to our improvement, and we have launched a full-scale improvement work. I am pleased to tell you that since your feedback, our hotel has undergone a comprehensive renovation and taken a series of measures to ensure that every guest can enjoy a comfortable and pleasant stay. We have re-examined all facilities and services and carried out necessary maintenance and updates. Our team has also received professional training to improve service quality and customer satisfaction. We sincerely invite you to come again and experience our new services and facilities in person. We believe that you will feel our efforts and sincerity. If you have any other questions or needs, please feel free to contact us. Thank you again for your feedback and support, and look forward to providing you with a pleasant and unforgettable stay experience.
Wujunlushi
Zen Suite
Stayed in มี.ค. 2024
Family
10 reviews
4.7/5
Amazing
Posted on 25 มี.ค. 2024
The hotel is in a good location, very close to Exit 1 of Nanchan Temple Subway Station. It is not too far from Sanyang Square, about a 10-minute walk. The hotel staff from the front desk to the room staff are very friendly and enthusiastic, and they proactively provide children's products. Breakfast is provided, the variety is average, and there is no problem with eating. The room is relatively large, with a tea tasting area, a lot of mineral water, and small snacks. However, there are some problems with the facilities in the bathroom. The water is slow to drain, and the hot and cold water signs in the shower area are reversed, which scalded me. Although the bathtub provides a disposable bath bag, there are no handrails or anti-slip mats on the side. When getting up, it is still quite slippery and easy to fall. And there is only one floor mat, which is not enough. It can be improved appropriately. But overall it is satisfactory.
Original TextTranslated by Google
Response from Property: Dear guest, I am so excited to see your simple but profound praise, and you recognize our service so much. We strive to provide the most considerate and meticulous service to every guest and bring a super value experience to every guest. Kaibo (Zhongshan Road) is a young and energetic hotel. It shows the unique charm of the hotel to guests with its simple style and warm and considerate service. Your encouragement is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time. I wish you: well.
Guest User
Guestroom (2 beds) (Special promotion)
Stayed in มี.ค. 2024
Travel with friends
2 reviews
1.0/5
Posted on 21 มี.ค. 2024
First of all, the service attitude of the two women at the front desk of the hotel was very poor. After we arrived at the hotel, we asked to see the room first. After seeing it, we asked the front desk if there was a slightly larger room like this one. The front desk said yes, and gave us a card to go up and see it. We were going to see this room for the second time. As a result, the front desk said that this is a different room type and we need to make up the price difference. Oh my god, before giving the card, is your mouth sewn with a needle? As a front desk, you can't even tell customers that this is a different room type? Then we asked how much the price difference needed to be made up. The front desk said about thirty or forty. Then we were going to make up the price difference of thirty or forty. The woman at the front desk said again that it would be made up according to the price on the Internet that day, and it would be more than one hundred. She didn't admit that she just said that she needed to make up the price difference of about thirty or forty. Secondly, the hotel hygiene is really bad! The picture is as follows. There are blood stains on the pillow and stains on the sheets. There are at least seven or eight holes on the quilt cover, and I didn't take a full picture! The kettle is also leaking! The dust in the air conditioner has not been cleaned for eight hundred years! The sound of the air conditioner is only a little better than that of a tractor! But to be honest, the service attitude of the room lady is very good! Worth praise! The front desk is a ** face! As if someone owes him money! Like a ****! If you can do it, do it. If you can't do it, go home!
Original TextTranslated by Google
Response from Property: We are deeply sorry for the unpleasant experience you had during your stay at the hotel. Here is our response to your feedback: First, we deeply regret the poor service attitude of the front desk. We attach great importance to the needs and experience of our guests and expect our employees to provide polite and professional service. The situation you described violates our requirements for service quality. We will retrain the relevant employees and strictly supervise their service attitude to ensure that similar situations do not occur again. Secondly, regarding the room hygiene issue, we are deeply shocked and sorry. Hygiene is one of the most basic standards of our hotel, and we are very sorry for the problems you found in the room. We will immediately thoroughly clean and disinfect the room and replace the bedding. At the same time, we will strengthen the supervision and inspection of hygiene to ensure that every guest can stay in a clean and comfortable room. Regarding the good service attitude of the housekeeper you mentioned, we are very grateful for your feedback. We will convey your praise to the relevant employees to encourage and motivate them to continue to provide high-quality services. Thank you again for your feedback. We sincerely apologize to you and hope that you can give us a chance to regain your trust and provide you with a better stay experience. If you have any additional questions or need further assistance, please feel free to contact us.
Tangyuandetang
Guestroom (Double bed) (Special promotion)
Stayed in มี.ค. 2024
Solo travellers
5 reviews
4.5/5
Great
Posted on 18 มี.ค. 2024
The decoration style is very modern, simple and elegant But the toilet has no cubicle door, which is not very comfortable, it is too open The washbasin drains very slowly, and water accumulates when the faucet is turned on The anti-theft chain is broken, and I called to send toilet paper until I checked out, but it was not delivered Overall it is OK
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. From your comments, we regret to see that this stay did not meet your expectations. We apologize for the inconvenience caused to you. The hotel management attaches great importance to it and has conducted serious investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! If you have any comments or suggestions, please call the hotel. We sincerely look forward to your visit again!
Guest User
Guestroom (Double bed) (Special promotion)
Stayed in มี.ค. 2024
Family
3 reviews
4.0/5
Very Good
Posted on 28 มี.ค. 2024
The room is of a good size. The Yaohan shopping mall is opposite the hotel. The night view is beautiful. It is a ten-minute walk from Nanchang Street. The hotel also has small gifts, including children's slippers and toiletries. There are Mimi shrimp crackers in the room, which is a pleasant surprise. Children like to eat them.
Original TextTranslated by Google
Response from Property: Dear guest, I am so excited to see your simple but profound praise, and you recognize our service so much. We strive to provide the most considerate and meticulous service to every guest and bring a super value experience to every guest. Kaibo (Zhongshan Road) is a young and energetic hotel. It shows the unique charm of the hotel to guests with its simple style and warm and considerate service. Your encouragement is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time. I wish you: well.
Guest User
Guestroom (Double bed) (Special promotion)
Stayed in มี.ค. 2024
Couples
1 reviews
5.0/5
Outstanding
Posted on 15 มี.ค. 2024
The hotel is in a great location, right in the city center, close to the subway station, and there are all kinds of food nearby. The most important thing about staying in a hotel is cleanliness and hygiene, and this one is very good. They also upgraded us for free, and the service attitude is very good. It is the first choice hotel for visiting Wuxi.
Original TextTranslated by Google
Response from Property: Dear guest, I am so excited to see your simple but profound praise, and you recognize our service so much. We strive to provide the most considerate and meticulous service to every guest and bring a super value experience to every guest. Kaibo (Zhongshan Road) is a young and energetic hotel. It shows the unique charm of the hotel to guests with its simple style and warm and considerate service. Your encouragement is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time. I wish you: well.
Anonymous User
Guestroom (Double bed) (Special promotion)
Stayed in มี.ค. 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on 9 มี.ค. 2024
The room is very clean and big. The front desk service is also very good. The room auntie greeted me when I met her. She is very enthusiastic. There are many places to play around. The location is also great. The subway is just a few steps away. It is very convenient. The overall experience of joining the company is still very good. It is worth staying here.
Original TextTranslated by Google
Response from Property: Dear guest, I am so excited to see your simple but profound praise, and you recognize our service so much. We strive to provide the most considerate and meticulous service to every guest and bring a super value experience to every guest. Kaibo (Zhongshan Road) is a young and energetic hotel. It shows the unique charm of the hotel to guests with its simple style and warm and considerate service. Your encouragement is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time. I wish you: well.
Guest User
Guestroom (2 beds) (Special promotion)
Stayed in ก.พ. 2024
Family
55 reviews
5.0/5
Outstanding
Posted on 23 ก.พ. 2024
After the Chinese New Year, I checked into the hotel again and went to Wuxi to eat. Even in the snowy weather, the hotel was still very warm. The front desk helped me check in attentively and answered all my questions. The attitude was very good and I expressed my gratitude. The room was still clean and tidy. I really hope Wuxi tourism will get better soon, the room occupancy rate will increase soon, and more people will stay in hotels with good location and high cost performance.
Original TextTranslated by Google
Response from Property: Dear guest, I am so excited to see your simple but profound praise, and you recognize our service so much. We strive to provide the most considerate and meticulous service to every guest and bring a super value experience to every guest. Kaibo (Zhongshan Road) is a young and energetic hotel. It shows the unique charm of the hotel to guests with its simple style and warm and considerate service. Your encouragement is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time. I wish you: well.
Guest User
Guestroom (Double bed) (Special promotion)
Stayed in ก.พ. 2024
Solo travellers
2 reviews
5.0/5
Outstanding
Posted on 21 ก.พ. 2024
The hotel is really good, with novel decoration, clean and hygienic, and most importantly, convenient transportation. It is just a few steps away from major shopping malls such as Nanchan Temple, Nanchang Street, and Yaohan... Definitely the best choice [witty] The overall experience is great [strong]
Original TextTranslated by Google
Response from Property: Dear guest: I am really excited to see your simple and profound praise, and you also recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring every guest Come for a great value experience. Kaibo (Zhongshan Road Branch) is a hotel full of youthful vitality. It shows the unique charm of the hotel to guests with its simple style and warm and considerate service. Your encouragement is the greatest support and encouragement for the hotel. We will serve every family member with heart and look forward to meeting you next time. I wish you: well.