This is a first for me – fleeing a hotel terrified! When I stay at a hotel, hygiene is my top priority, followed by service. Both were the absolute worst I've ever experienced.
Hygiene:
1. **Dusty:** As soon as I entered and turned on the AC, dust flew everywhere. For someone with a dust allergy, it was a nightmare.
2. **Surface dust:** There was visible dust on the tables, nightstands, and light fixtures. I had to ask for an air purifier, which thankfully arrived quickly. Otherwise, I would have left on the spot.
3. **Lots of bugs:** Mosquitoes, spiders, centipedes... In the morning, as I was bending down to wash my hair, a centipede crawled from the counter onto my shirt. I nearly had a heart attack! With shampoo still in my hair, I called the front desk, but they kept asking irrelevant questions. Annoyed, I told them to just catch the bug and hung up. They finally sent someone, but the bug kept crawling while my child was in the room. I ended up having to drown it with a lot of hand soap myself.
Service:
Upon arrival at the hotel to check in, there were three young women at the front desk. The one on the right was checking someone else in, and the one on the left had just finished with a previous guest. I mentioned I had a Ctrip reservation, and she barely looked up, just glancing at me sideways and telling me to wait. My positive impression instantly vanished.
Before I even arrived, Ctrip called me twice to confirm my requests. I had noted everything clearly in my order, but what did I get? A corner room, and they only gave me one room card when I asked for two. I don't even want to comment further.
When checking out, because of the centipede incident, I had left with my hair still sticky from shampoo, all I wanted to do was escape. It was only then, seeing how disheveled and frantic I was, that the young woman at the front desk seemed genuinely apologetic.
I was originally in Wuhan for a week-long conference, staying at the Grand Hyatt, and wanted to take my child to explore local life and experience Wuhan's street food and alley breakfasts over the weekend. I switched hotels because I wanted to check out a riverside hotel, hoping to bring my parents back in August if it was suitable. Anyone with even a slight expectation for hygiene and service should seriously reconsider this place.
In summary: After staying one night, I ended up at another hotel (Cheng Hotel by the traffic light) in the morning for a few hours just to take a shower and change clothes. My child and I didn't even have breakfast until 11 AM, all because I was completely scared out of my wits.
Original TextTranslation provided by AI