Stayed for two nights and it was quite frustrating, so I definitely have to write a review!
1. The bath mat wasn't changed; in the morning, some setting powder spilled on it, and when I returned in the evening, it was still there. I understand not changing it if it's clean, but I don't understand why a dirty one wasn't replaced.
2. The toothbrush was put back in the cup while still wet, with the bristles pressed against the bottom of the mirror frame. There was still film not fully peeled off under the mirror, clearly indicating no cleaning had been done, and the toothbrush was directly soiled. The storage was too rigid.
3. I wanted to pack coffee at breakfast. I asked the chef and then a waiter, only to find out the takeaway cups were at the front desk. Everyone I asked just told me to ask someone else. Why did I have to ask so many people just to find a takeaway cup? Is there no staff training? And is it reasonable to have to carry a ceramic cup out of the restaurant just to pack it?
4. In the morning, I'm not sure if they were hotel staff (they all wore unified gray suits and left after getting their drinks), but two people were in the restaurant packing drinks using three or four personal portable cups, while guests were waiting right next to them. I understand first-come, first-served, but wouldn't it be more reasonable to do this after 10 AM when the meal service closes? If they weren't staff, then disregard this point.
5. When ordering takeout at night, they called to confirm guest information. However, their system query was incorrect. After half an hour of reconfirmation, they found the correct info and just hung up directly. While I don't expect them to be overly deferential, there was no phone etiquette whatsoever.
However, the front desk staff who checked me in were super nice. They even called me before check-in to inform me that the hotel pool was under maintenance and offered to change my hotel if needed. My initial impression was truly excellent.
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