The check-in experience is very bad, there is a smell when you enter the door, the facilities are old and outdated, and the propaganda pictures are excessively beautified. As a chain hotel brand, the hotel management ability is limited, the service awareness is weak, and the reserve of the room card is 0. As long as the card is lost or the card is faulty, the customer will face the situation of power outage and no air conditioner in summer. The bath towel is also an old style that pierces the skin, and the cleaning is not thorough, and there are hairs and foreign objects. There is no emergency plan for customers who have problems at night, and the problem cannot be effectively solved. The answer is just wait for the leader to go to work at 8.00. Details determine success or failure. Don’t feel that you are not a five-star hotel and relax your requirements for yourself. Every customer can stand out in the current fierce market competition.
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