The night we checked in, the front desk pushed us to upgrade our room type and add breakfast for an extra charge. For a 450 RMB room, they asked for an additional 50 RMB to upgrade. We ended up paying extra for the upgrade, only to find out in the middle of the night that the air conditioning was broken. In the scorching heat of Wuhan, we had to make do with a fan. The next morning at breakfast, I ate spoiled and stale fried rice. I later confronted the front desk, demanding a refund for one night's stay, but they refused. Initially, they only offered 66 RMB in compensation, which made me wonder if their 66 RMB was worth more than actual money. They later increased their offer to 200 RMB plus a pillow, but it was still far from what I was asking for. A young girl at the front desk was also very rude, interjecting with nonsense while I was speaking to the lobby manager. I don't understand how this place has so many good reviews online. The hygiene, service, and facilities are terrible. My stay was an incredibly bad experience. I've stayed in many hotels, but I've never encountered one this poor 👎🏻 Everyone, avoid this place at all costs!
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