Guest User
January 3, 2024
We booked a table for party of six with three dogs to see out the old year on the 31st Dec 23. One of our party was dissatisfied with her main course, quite rightly considering. The No1 reacted brilliantly to the complaint, taking both the main course and pudding off the final bill. Myself I ordered the cheese board at the end of the meal, a mountain of cheese arrived as a little further compensation, which went down well. We had a visit from the Chef to the table to apologize for the main course. Followed by another visit from her when kitchen service had finished to feed ham to the dogs! Despite that one dish, the rest of us thoroughly enjoyed the meal. Following the complaint the service to deal with it was exceptional. We will return when visiting Wooler again. The day before we also called for drinks and were really pleased with the service we received, the staff set an example others in hospitality could learn from. Phil