Kyle was great; I spoke to him before arrival because my pay preferences were not followed. He helped me and I was able to let him know we would be checking in late. The person who checked us in was nice. I do not think our beds were queen; I have a queen bed and those were full size or something. The heat/AC in the room was odd; it was either very hot or very cold. The parking was awful; it wouldn't have been so bad if the side doors from outside were working. Also, I had to go to my car to grab something and it was after 11, but I had to be let in by the front desk clerk. I have no idea if my keycard would have worked, because I wasn't given the chance to try.