Doubletree by Hilton Hotels in Wokingham

So.....after reading some of the reviews on here they would have you believe this is just a step up from Pontins. I was absolutely prepared for anything when we set off and even had a slight sinking feeling. I'd originally booked for one night with breakfast included because we had to come to the area for separate reason. I'd then decided to book an extra night and booked that night extremely last minute. I rang the hotel, giving them less than 24hrs, to see if it was possible. The guy that answered was extremely helpful and explained it wouldn't be a problem to pay for the extra night and on check-in it would be tagged as one booking. On arrival the receptionist couldn't have been more friendly or helpful and we checked in with absolutely no issue at all. The room was lovely, very well kept, extremely clean and I honestly couldn't find ANYTHING to complain about. Because that evening was very last minute we hadn't made any dinner plans so popped to the hotel restaurant for food. We were greeted by the ”infamous” Muhammad and his team and were seated straight away. Both my partner and I thoroughly enjoyed our meals and again absolutely couldn't fault the food, the decor or the service, everything and everyone was beyond spot on. The following day we popped and used the pool facilities and again, changing rooms were clean and staff were extremely polite and helpful. My ONLY criticism (this is just MY personal preference) the temperature of the pool could have been notched up a couple of degrees, it was a wee bit chilly. We went out to a local restaurant that evening and on returning we decided to grab a coffee from the bar to take to our room. Again we were served by Muhammad who was as polite and helpful as usual and remembered us from the previous evening which was lovely. We had booked breakfast for our last morning and again with previous reviews in the back of my mind I was a bit dubious. I'll say this, if you cant find anything to feed yourself or your children at breakfast then there's something wrong with you and not the hotel. You name it and it was there, fresh fruit, pastries, cooked food, cereal, yogurt, choice of breads including bagels, choice of 4 juices...... The hot food was fresh and didn't taste like it was suffering from heat exhaustion from being sat there for hours. Again the staff were very friendly, especially the young lad who seated us (I THINK his name was Ellis, im really sorry if I've got that wrong). Checkout was fast and again we were greeted with a friendly face. We had a lovely couples weekend (doesn't happen often with an 8 year old) and that's entirely down to the hard work ALL the staff put in, not once did we feel awkward or too much trouble. We liked it so much we're planning a second stay in August for 2 nights and bringing our son for his birthday to Lego land. I'm not sure where the other reviewers stayed but it certainly wasn't the hotel we've just left and I'm sure our stay wasn't some sort