Hotels with Breakfast in Winston Salem

I booked this hotel because I'm a sucker for older buildings with Art Deco architecture. When I walked into the lobby, i was pleased...it appeared to have delivered in that department. The gold elevators, the floors, the fixtures were all exactly what I was looking for. Sadly, once we got up to our room, the charm of the hotel ended with a thud. The room was dark. We fumbled for the light switch, and a single low-watt lightbulb flickered on by the bed. The rest of the stay, I tried to get some kind of illumination (other than the flashlight on my phone) but was thwarted at every attempt. The floor lamp's bulb was burnt out. Other switches did nothing. The curtains were impossible to budge or even reach. It felt like we were in a cave...a cave with dated carpeting and beat up furniture. It's sad, because this building could be such an amazing hotel if they put a little love and design into the rooms. We ate at the restaurant downstairs for dinner and it was pretty good. Over all, however, I say thumbs down. Kimpton, I thought you guys would do better than this!

The staff has exceptional customer service from the front desk to hospitality! The wine and cheese from 5 - 7 were great to ”wind down” for the day and the cookies and milk from 8 - 9 were so tasty for an evening treat or bedtime snack. My room was LARGE with two levels - queen size bed, a large sofa, a side chair, and a faux fireplace with a space heater to imitate the real deal. The space heater did heat up the room because it was quite chilly. The only complaint I have is that my microwave did not work and it was pretty cold in the rooms but the staff was more than willing to accommodate my needs. The floors creek a lot when people are walking or just settling for the evening. Those little inconveniences will be there with the age of this building but it also speaks to its history...thus the story of Sally the Ghost. I was not afraid of that after reading about her story on my first night there.

I just stayed 3 nights at Indigo for work. It was my first stay since early 2020. My employee also stayed there, and had a similar experience. Pros (and the only reasons I’m giving a 3 rating): The restaurant was the best meal I’ve had in years (though a little pricey). Also, the restaurant/bar/front desk staff were all really nice. Cons: The thermostat in my room did not work, and no attempt to fix it was made, which means it will remain an issue for future guests. The plus was that there is a master control downstairs so they can set it for you, but they have to do that anytime you want it changed. Also, the system was apparently set to change my AC of 68 to HEAT set at 75 midday, so every day after work the room was blazing hot and I had to call the front desk to change. One time they couldn’t figure it out so I literally helped the front desk figure out how to use the system. Another con is that the rooms are filthy. I’m no clean freak, but every surface needed a deep cleaning. If you want to see for yourself just look on top of the wardrobe which is short enough to put things on ( don’t). They also didn’t clean daily. Nothing was tidied up, nothing wiped down, no towels were replaced. They literally just made the bed. My employee said the same for her room. I don’t see myself staying here ever again, which I hate because the decor and staff were great.

Basically, the service is average. The air conditioner is too noisy.

With a stay at Courtyard by Marriott Winston - Salem Downtown, you'll be centrally located in Winston-Salem, within a 10-minute drive of Hanes Mall and Wake Forest University. This hotel is 0.4 mi (0.6 km) from Benton Convention Center and 0.5 mi (0.8 km) from Frank L. Horton Museum Center.Take advantage of recreation opportunities including a health club and an indoor pool.Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges.Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 126 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

This is a decent property right across the street from the convention center in Down Town Winston Salem. Valet parking cost about the same amount as parking in the public garage so I recommend it. The room I was in was updated and in very good condition. I coun't hear any road noise but I was on the 16th floor and that may be why. The front desk was helpful on check in. I can recommend this property. It isn't too pricey and they don't try to add silly destination fees.

I was unable to stay in my over $250 room due to bed bug infestation, which we discovered at 1:30 am when we returned to our room. Bed bugs in the bathroom, along the bed frame, on the desk, in my friend’s bag, in the suite kitchen. I have geotagged photos of the bed bugs. The hotel was fully booked so we knew we would have to find another hotel since we would not stay in an unsanitary, bed bug infested room. We requested a refund at the front desk. The attendant refused the refund, refused to help, refused to give any documentation of my complaint, refused to have anyone check the room or check it himself. He said that reimbursement would have to come through Priceline where I had booked the room. He said I could speak to the manager in the morning (“Brandy”). I requested a form or a way to officially document the issue so that I could share that with Priceline. I had a feeling that the hotel would not reimburse me. The attendant suddenly interrupted me, became aggressive with me, raised his voice, then began yelling and threatened to call police if we did not leave immediately. He continued yelling at me so we left because we felt intimidated. He was not wearing any uniform or name tag. After 3 days of me trying to reach management and Priceline, with multiple desk attendants saying managers were not on the premises, the GM Scott returned my call and said Orkin had inspected the room and found no bed bugs. He refused reimbursement. I am not surprised that after 3 days of the hotel being able to clean the room that Orkin did not find much. Why would I, a customer who just wanted a peaceful night’s sleep and who had already pre-paid the room, lie about bed bugs? We were unable to use the room. We had to drive to Durham and pay for another room. I also noticed that my card was charged twice - once through Priceline and once from Residence Inn. This is fraud. I simply requested full reimbursement for this room which I was unable to stay in due to unsanitary conditions and reached no hotel employees or managers who were sympathetic, apologetic, or in any way helpful.

The staff was very courteous while we stayed here during a snow storm. Housekeeping, front desk staff and Nicole at the Bistro on Sunday night Jan. 16, have done a splendid job. We were very comfortable here and will stay here again. Judith Smith

Chose the location due to proximity to family we were visiting. Location is great -- close to highways, mall, and lots of restaurants. Once inside, though, we were surprised at the age of the hotel and its need for updates and repairs. The elevator was small and finicky; it liked to alarm for no reason when getting in. The hallways were hot and needed vacuuming. Our room was very spacious, with the door to the hall and bathroom placed at an angle to increase accessibility. The carpet in the room was stained, there was a hole punched in the wall, mildew on the shower curtain, a pink mystery stain on the ceiling in the shower, dead insects in the ceiling light in the bathroom, no extra toilet paper (we quickly ran out), and no tissues in the built-in tissue holder on the sink. Relatives of ours in another room said their soap holder shelf in their shower was ripped out and there was a hole in its place--no covering/tape/anything. We were informed that there would be no maid service during our stay (if staying less than 7 days) due to lack of staff, so if we needed anything, you had to go to the front desk for it. Breakfast was available; the only hot items were waffles or instant grits (hot water was available). Overall, the property seemed in need of a deep clean at a minimum, or at best, an update. The price is reasonable, but I would rather pay a bit more for a better-kept property with daily maid service available.

Although it is a 20-minute drive from the high-point exhibition, this hotel is very cost-effective, parking is convenient, there are many restaurants around, and it is quiet. I recommend this hotel for business trips. And the front desk has a contact form for takeaway, very intimate!