I'm unsure if our stay was the perfect storm, but it was disappointing. Friday night, there was a giant cockroach in our bathroom. The following day, we showed it to the Front Desk person and were met with indifference. Maid service never came the 1st two days. We asked the Front Desk person, and they said we weren't on the list for cleaning. We were added to the list, but the maid knocked on the door at 3:15 as we were getting ready for Christmas Eve dinner. On Tuesday, I had to do a wash, but the washer and dryer on-site only took quarters. I went to the front desk for quarters, and the desk person said they didn't have any, but she said her manager would be coming in later and may pick some up. I went upstairs for a few hours, stopped by the desk, and still had no quarters. I then went to Harris Teeters, got some quarters, and went back to the laundry room to do my wash. I put four quarters in the machine to buy laundry detergent, pushed the quarters in, and nothing came out. I had to return to the front desk, and the person there gave me a detergent box. It was one inconvenience after another, and the nonreaction to the cockroach was concerning. It's a nice hotel close to shopping and restaurants, but this stay was a big disappointment.