Reviews for Whistler Hotels

Pan Pacific Whistler Village Centre
4.6/599 Reviews
Terrible customer service. We are leaving early for the airport today, so we asked to pay the bill last night. A lot of confusion by Reception occurred before we got the final details …( we only had 3 extra items on our bill as well as the room- so, not a complicated calculation ) we then went back to our room to transfer money onto our travel money card to pay for our bill. My husband went down to Reception to pay- (a new person on Reception) paid the bill - Staff member asked if it was Debit /credit card - my husband said several times Debit card. Bill paid he returned to the room. A telephone call from Reception, to say he (Staff Member) had used the wrong machine to pay and could we come back to Reception to pay our bill. On checking our account the money had been taken out of our account plus extra !! The staff member made a mistake which meant our debit card was overdrawn, with extra USD$ being used to pay for this extra 24$ plus a fee!!! We were certainly not going to pay out an extra $2000+ bill! We went to Reception to sort it- tel calls made to head of Reception - no answer. I asked for the details of the Hotel Manager to which the Staff member ever said there wasn’t a Hotel Manager ?!!!! I knew they wouldn’t be available but wanted the name & number . He was very unhelpful- eventually he told me there was a Manager!! I rang his number (it is late by this time, so knew I’d be only leaving a message) only to be told that this person had not set up an answering service… really? A manager of 2 Pan Pacific hotels in Whistler… The staff member gave me the number of the head of Reception- I left a message on her answering machine to contact us - outlining our issues. We are still waiting to hear back….. This hotel is expensive- that we don’t mind if we are having a nice time, but we haven’t slept all night with the worry of this & us needing to leave early. Including taxes the room has cost 660$ a night. This very stressful incident has spoilt a special occasion trip for us - we are leaving for the airport very upset at the way in which we have been treated. Paying your bill should be the easiest thing in the world- it should come as no surprise to the hotel, as everyone has to do it! Staff training is obviously an issue that needs sorting - you speak to a different person every time- we still have had no reply from the Head of Reception, absolutely shocking.
Pan Pacific Whistler Mountainside
4.4/5102 Reviews
The location of the hotel is quite good, right next to the gondola. If you drive, you have to pay for parking. Whistler's hotel rooms all have their own kitchens for easy cooking. Of course, the surroundings are also delicious, and it is good to find any one. The bed rolled down from a large cupboard, but the Queen size was enough for two adults to sleep.

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More about Pan Pacific, Whistler

Looking for hotels in Whistler? Trip.com is a great place to start. On Trip.com, it's easy to search for hotels in Whistler. Located in Canada, Whistler is a well-known and vibrant city. While traveling to Canada, Whistler is one of the most popular destinations.

Whistler is the primary airport in Whistler.

There are 120 hotels in Whistler on Trip.com, including luxury, boutique, and budget hotels. Whistler has high quality and low-priced hotels. You can spend one night at a nice hotel for only 176 SGD. There are 4 five-star hotels in Whistler at an average price of 257 SGD per night. There are 31 four-star hotels in Whistler at an average price of 187 SGD per night. There are 53 three-star hotels in Whistler at an average price of 158 SGD per night. There are 3 two-star hotels in Whistler at an average price of 36 SGD per night. Whistler has many well-known chain hotels which are suitable for both business trips and vacations. Hilton is the top choice of many travelers in Whistler. Hotels under the Hilton brand are a good choice. Fairmont Chateau Whistler is one of the most popular hotels in Whistler. Many tourists also stay at Four Seasons Resort Whistler.

In the city center of Whistler, you'll have easy access to Whistler Library. You can choose attractions in Whistler that are perfect for a weekend getaway, such as Water Ski. The most famous attractions locally are Whistler Mountain, alta lake, Scandinave Spa. With a developed commercial area, visitors can head to Whistler Hat Gallery, MarketPlace IGA for a great shopping experience.

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