Hotels near Alta Lake in Whistler

Welcoming staff, comfortable bed, and the large jacuzzi tub was just what I needed. I only stayed one night, but the kitchen seemed like it would be functional and nice if staying longer. Furnishing and decor a little outdated, if that matters to you (doesn't to me). The room was quiet and I found my stay restful.

great location, right in the heart of the Whistler village, but parking is expensive, small outdoor swimming pool, there is an Old Spaghetti Factory for the kids to eat at the village

Terrible customer service. We are leaving early for the airport today, so we asked to pay the bill last night. A lot of confusion by Reception occurred before we got the final details …( we only had 3 extra items on our bill as well as the room- so, not a complicated calculation ) we then went back to our room to transfer money onto our travel money card to pay for our bill. My husband went down to Reception to pay- (a new person on Reception) paid the bill - Staff member asked if it was Debit /credit card - my husband said several times Debit card. Bill paid he returned to the room. A telephone call from Reception, to say he (Staff Member) had used the wrong machine to pay and could we come back to Reception to pay our bill. On checking our account the money had been taken out of our account plus extra !! The staff member made a mistake which meant our debit card was overdrawn, with extra USD$ being used to pay for this extra 24$ plus a fee!!! We were certainly not going to pay out an extra $2000+ bill! We went to Reception to sort it- tel calls made to head of Reception - no answer. I asked for the details of the Hotel Manager to which the Staff member ever said there wasn’t a Hotel Manager ?!!!! I knew they wouldn’t be available but wanted the name & number . He was very unhelpful- eventually he told me there was a Manager!! I rang his number (it is late by this time, so knew I’d be only leaving a message) only to be told that this person had not set up an answering service… really? A manager of 2 Pan Pacific hotels in Whistler… The staff member gave me the number of the head of Reception- I left a message on her answering machine to contact us - outlining our issues. We are still waiting to hear back….. This hotel is expensive- that we don’t mind if we are having a nice time, but we haven’t slept all night with the worry of this & us needing to leave early. Including taxes the room has cost 660$ a night. This very stressful incident has spoilt a special occasion trip for us - we are leaving for the airport very upset at the way in which we have been treated. Paying your bill should be the easiest thing in the world- it should come as no surprise to the hotel, as everyone has to do it! Staff training is obviously an issue that needs sorting - you speak to a different person every time- we still have had no reply from the Head of Reception, absolutely shocking.

Right at the ski resort, skiing is very convenient, ski in and ski out, the environment is very good, the front desk service is also very good, the room is cleaned promptly and cleanly every day, the basic facilities in the room are relatively complete, microwave oven, oven, refrigerator, coffee machine , water heaters, etc., you can simply eat hot food by yourself. It is very convenient and close to the town on foot. There are ski shops, supermarkets, bars, etc. I stayed for 3 days. I don’t know if it’s the spring break or the price itself is high. I didn’t know until I got the water bill after checking out. One day was 3199 Canadian dollars, and the other two days were 799 Canadian dollars. It’s convenient but expensive.

The location of the hotel is quite good, right next to the gondola. If you drive, you have to pay for parking. Whistler's hotel rooms all have their own kitchens for easy cooking. Of course, the surroundings are also delicious, and it is good to find any one. The bed rolled down from a large cupboard, but the Queen size was enough for two adults to sleep.

The excellent service started when I arrived very early and asked if it was possible to check in early. The front desk person, Kajal, was honest and provided clear expectations that it might not be possible but she would check and call back. I’ve encountered this situation before and I have almost never had someone follow through and call back. Kajal was true to her word and went above and beyond to see what was possible without making any compromises. After that, everything met or exceeded my expectations. Very happy with the hotel and even happier with the service.

Really enjoyed staying here while snowboarding at whistler Blackcomb. The mountain lifts and lift ticket booth is right outside the hotel. Hotel service was also very nice, and the room exactly as we wanted it. We didn’t get to use the hot tub/ sauna but looked enticing too! I loved how convenient the place was to the rest of whistler village, would come back again!

Facilities are average, Ctrip is affordable during the holidays, but after washing my hair in the morning, I found that the hair dryer was bad. It made me wet my hair to go skiing. It was really depressing, but the price was ok, the room was large and the fireplace was very warm

The hotel facilities are pretty good, but it's a very bad experience. I wasted 40 minutes checking in. No apology or compensation.

In the Vancouver Whistler ski resort, I used to want to try it when I was there, because it was only a matter of more than an hour to drive back. It was very cost-effective just this time.