Fairfield by Marriott Hotels in Westminster

Reception staff friendly. Really liked the offer of free cookies in the lobby and have not seen this at other Marriott properties. I had seen there was a Cracker Barrel restaurant nearby and asked if there was one but receptionist said she didn’t know. Turns out it was across the road! We used the pool and jacuzzi. Tiles were very dirty especially in the jacuzzi and ceiling and walls had large areas of peeling paint which detracted considerably. Breakfast was standard. Annoyingly the attendant kept standing in the open kitchen doorway hovering and pacing - unsure why. The worst thing was at 8.30 the reception staff came over and helped themselves to a big plate of breakfast and cooked some toast. This was at a time when other guests were eating and it meant the front desk was unmanned at a peak time when people were checking out. Another staff member then came and filled her drink bottle with free juice. Very bad look. My biggest issue was the thin walls and the noises from other rooms. The room next door had the TV on loud and I ignored until midnight thinking it would go off but no, it was on all night. I ended up knocking on the room door and received no response. I then ‘chatted’ online at 1.37 a.m and asked if someone could call the room or do a check. No response. I called front desk several times but no answer. An hour later at 2.27 a.m I got a chat response saying was it resolved. No it was not but still nothing happened. The next morning at 8.30 a.m I sent a chat about it as the receptionist was having her free breakfast. No response. As a customer services manager in a large National company and a Marriott Gold Elite level member I find these actions fell well below the mark for a Marriott property.