Hotel Ciputra Jakarta managed by Swiss-Belhotel International

The service was incredibly warm and professional from the moment I arrived. A huge thank you to Mba Mitha and the team for the unexpected complimentary birthday and anniversary cake, room decoration for our special day, it was such a thoughtful touch that made my celebration feel truly special. Highly recommend this hotel for their outstanding hospitality ✨️

Stayed at Hotel Ciputra Jakarta multiple times, and it’s always my go-to when I’m in Jakarta. The location is super convenient, directly connected to the mall — great for food and quick errands. Rooms are comfortable and clean, though slightly dated. Service is consistently good, with friendly and efficient staff. Overall, a reliable and value-for-money hotel that I’ll keep coming back to.

It was my first staycation ever, and staying at Ciputra was a pleasant. Check in & check out was smooth. All staff were nice, even the housekeeper greeted me on the hall way. Old building yes, but well-maintained. Room was clean, as well as the swimming pool. For breakfast, there were plenty of options. But taste wise, honestly not the best. Just okay. Overall, i’ll give 9/10 Definitely will come back!!

Stayed here 4 nights and paid about 767 AED total, which is actually very good value for Jakarta. The main reason I chose this hotel was its direct connection to Mal Ciputra Jakarta, which turned out to be extremely convenient. 👍 What Was Good Staff effort The staff were genuinely helpful and polite. When problems happened with the room, they assisted with luggage and helped move me twice without much resistance. They also later tried to make up for the experience by offering an executive dinner at the lounge on the 17th floor, which I appreciated. Gym Surprisingly good for a hotel gym. It’s well equipped and spacious, easily one of the better hotel gyms I’ve seen. Breakfast buffet Breakfast was solid with good variety. No complaints there. Location & mall access This is honestly 75% of the reason to book this hotel. Being directly connected to the mall is extremely convenient for food, shopping and avoiding Jakarta traffic. ⚠️ Where Things Went Wrong Room issues and multiple changes I had to change rooms twice. • First time was around 2 AM after arrival because the shower wasn’t working and the bathroom felt quite dilapidated. • The next morning I had to move again because the AC wouldn’t go below 23°C, which made the room uncomfortable. The third room they gave me was more modern and functional, although slightly smaller. At least the bathroom and AC worked properly. Food quality: This was probably the biggest disappointment. One evening in the lobby I ordered chicken spring rolls and whiskey, and unfortunately bit into a bone inside the spring roll, which was not a pleasant experience at all. The staff removed the dish from the bill and offered a fruit plate, but it still left a bad impression. The à la carte food was also underwhelming. I ordered a pepperoni pizza and fries for around 354,530 IDR, and the pizza honestly tasted like a frozen pizza that had been microwaved rather than freshly cooked. Room service was similarly average. 🚧 Facilities The swimming pool was under construction, so I didn’t get to try it. Final Thoughts Overall I’d say 3 to 3.5 stars. The location, gym, and staff effort were good, but the room issues and disappointing food quality brought the experience down. Would I stay again? Possibly for the location and mall access, but I would definitely skip ordering food at the hotel next time.

Big size beds, clean and great city view. One of the best breakfasts I ever had.

Best hotel around west jakarta, next to the mall, easy parking area, clean and superb

Located in a strategic place in Jakarta, the hotel facilities are really good, from dining, swimming pool etc, one thing the most important is the hotel is just next too the ciputra mall so its very convenient to shop or just to find something to eat there. The staffs are really helpful and polite, no problem at all with the check-in/out process. Only there's some minor things need to improve, in the morning we went to the swimming pool area 7am with my kids and there's already some people there smoking and vapes in the Bar area, don't know if that place is smoking area, i think the hotel need to setup a proper smoking/vapes area not in the swimming pool area because it is outdoor.

Clean and convenient

Located strategically next to a nice mall Bathroom amenities could be upgraded Breakfast was queue-free Assigned to a room next to a family groups, very very noisy at times Could use some room revamp