Featured Hotels near South Kenton, Wembley

We booked this hotel as we were attending a concert at Wembley. Hotel was reasonably priced as most were overpriced due to the concert being on. We arrived at 1pm 1hr before checking in as I had read that there ain’t many parking spaces available and as we were driving ideally a parking space would be perfect. Hotel was easy to find using the sat nav, when we arrived I parked outside the front of hotel all spaces were taken out the front but luckily they had a space available in the gated carpark. This is quiet small so we were lucky to have got one. We were also allowed to check in 1hr early as a room was ready. The hotel receptionist was friendly and very helpful, check in was easy and quick he asked if we were attending the concert at Wembley and gave us the quickest and best route to get there using public transport. In the end we ended up getting an Uber for £10 direct and was only about 15 min journey. If you prefer you can get a bus outside to the tube station or walk roughly 10 mins to nearest tube station. We found our hotel room to be clean and tidy and had adequate space. The room was a little out dated decorative but has all amenities we needed. As it was a warm day they had a fan provided. To return from Wembley we walked away from Wembley and got an for £13 as public transport was a nightmare which was to be expected. We would definitely use this hotel again as like I said staff were lovely and friendly and location was good for what we needed.

I stay with the IHG group every week and one hotel stay rolls into another. However tonight's stay deserves a positive review thanks to young man on reception called Joshua. I arrived at the hotel extremely early, just after 14:00 and understandly my room was not yet ready. Joshua gave me a drinks voucher and set me up in the downstairs bar / restaurant. It's comfy and quiet down there and I was able to get on with some work. Once my room was ready I discovered that I had been upgraded which was a pleasant surprise. Then later in the evening Joshua was kind enough to bring me up a fan along with a key that allowed him to open the windows. So often you're just another number, but not tonight. Joshua was friendly, knowledgeable, professional and polite. I will use this hotel as often as possible and recommend it to others.

Thank you

Holiday inn-west, easy to accessible through tube n by road. Whenever I travel for business I used to prefer for long stays here. Peacefull stay and quiet environment. Breakfast buffet is very good, healthy food, Amazing staff with excellent customer service, like Ravindra Singh is so helpful, he is an asset for your company. Keep up the good work you guys are doing.

Dear customer services representative from IHG rewards club and Owner of HI Hammersmith, My family and I had the misfortune of staying at the Holiday Inn Express Hammersmith in London from 1st September to 2nd September in room number 340. During the checking-in process, I have encountered the most unsatisfactory, rude, and disturbing services in my lifetime that I think you should know of and hopefully do something about. First of all, we arrived at the hotel at 14:50. Upon arrival, the lady who was responsible for checking in, mentioned to me, all guests would have to wait for another 15 minutes before checking in. I was puzzled, and enquired the root cause to the problem, at the same time, trying to come out of an alternative solution (which they should have done this), asking as a diamond member to IHG rewards club, if the hotel can prepare the paperwork, take the credit card information first, and assigning a room can be delayed to a later stage? This is because I had to rush to north London to pick up my son. The reception lady replied very bluntly, without any sympathy, “We cannot do anything and usually your room won’t be ready until 4PM, we already move forward to 3 o’clock.” The room check in time should be 3pm not 4pm, this was stated in the hotel policy and in the booking email. I was not satisfied with her attitude and explanation. I don’t mind she told me the true reason, for example, the hotel is understaffed or they had a group of international tourists a night before who all have late check out. However, covering the true reason, finding an excuse does NOT reflect the expected level of customer services, which damage the integrity of services staffs and brand image. So I began to challenge her explanation, hoping to get a satisfying explanation with controlled and still firm voice. At the point, the duty manager Jas***e came by, instead of trying to calm the customer down, and asking for the reasons to resolve the problem. She behaved very aggressively (holding her head up, with her very arrogant face and body language) and being very judgmental, started to shout to my family (including my 8 year old daughter), in front of many other customers waiting in the lounge, ‘I dislike the way you talked to my colleague’, blaming me to be very arrogant and impolite to her colleague. In a matter of fact, I merely was very firm with my voice and unsatisfied why she said the check in should be 4pm, and refused to do anything to save a few minutes. She said the customer she was dealing with, has a diamond platinum status, if he can wait, why not me. I corrected her, “diamond is the top level of IHG club membership. What I am asking here is if I can check in early, at least fill in the documents and bank details, as I am in a rush.” She pointed out to all customers waiting in the lobby, “You have no privilege than anybody comes earlier than you.” I was not trying to take privilege as I explained before. It seems because she is the duty m

We stayed for one night only but we wished we stayed for more. This is an excellent hotel location with the tube for Ealing Broadway only 10 mins walk away. There are lots of retail shops and cafes (including Gail’s Bakery) only a short 5/10 walk down one road, so no getting lost. The hotel itself is new and it was nice to stay somewhere a little different to the normal hotels. There is a bonus of there being a car park underground which was £15 for 24 hours which was reasonable and they had electric car charging which was perfect for our journey back getting the car fully charged over night. We had a family room which felt quite big even though there were 2 adults and 2 children. It would have been fine for 4 adults. Beds were comfy and bathroom was lovely. Staff were all lovely and friendly. Breakfast was continental style but there was always someone topping everything back up when needed. We would definitely stay again.

We were overall very satlsfled at thls accommodation.Just a little thing we were unhappy with was a room scent😅 very strong shaving foam all over .