Webster Groves Hotels & Accommodations

We had a great time visiting STL and staying at Clayton Plaza was part of that. Our room was clean and seems to be newly updated. The free breakfast was delicious.. My son swam in the pool each day .. The staff was nice and helpful.. I had an evening when my shower didn't start ( digital shower) and they were quick to take care of the situation. I highly recommend this hotel and hope to come back some day.

Location was great, room was surprisingly smaller than expected after staying at other Le Meridien locations around the world, but still comfortable. Service was wonderful. Food and beverage specifically were great throughout the morning and night.

I feel very good, and the service is also very good. The staff are very friendly and will help you when you need any help. You can also take care of small pets at the front desk. I especially like their bar on the first floor. It is very comfortable to sit on the side of the street at night and watch the street view outside.

I arrived and was greeted promptly by a gentleman at the front desk. After taking care of the incidental hold, he handed me my key cards and directed me to the elevators. My room was large and very clean. It wouldve been helpful to have a guide of channels for the tv and washclothes in the room. The breakfast was ok with scrambled eggs, chicken patties, pastries, waffle makers, and 4 types of cereal. If I was more hungry than I had been, the selection could've been better. It is located near a ton of eateries and shopping.

My wife and I stayed at the Clayton Hampton Inn for one night during our trip out of Illinois and into Missouri. I want to thank the staff for our comfortable stay. Due to the Covid crisis the hotel had implemented policies that made sure we had a safe stay such as you having to ring in and identify yourself as a guest when you check in. The lobby elevators and room were all spotlessly clean. The pool for obvious reasons was closed but we had free use of the Lobby. We ordered takeout from Chessecake factory and with sone bottled margaritas we had ourselves a nice meal in the Lobby. Again a big thanks to the staff for our pleasant stay, post coronavirus quarantine

Room 410, It has a sofa and coffee table, is called a suite. I never could figure out the air conditioner/ furnace. it tan all the time no matter what I set the thermostat on. 63 degrees is what I like. Blower would switch between heat and air conditioning without ever stopping. I intended to mention it at the desk upon departure but the thought was not with me at the time. They have some fine ladies working the reception desk, Barbra and Kimmy. I had a problems understanding why this Holiday Inn would not allow me to use points for payment on this stay and also on one a few months previously. When making reservations on the web site it was listed as NO REWARDS NIGHTS AVAILABLE, with no reason noted. Barbra and Kimmy explained to me that there is a limited quota for rewards nights allowed at each hotel. When that quota is reached, no other customers may use points. That was news to me and I appreciate that they kindly explained the system. I or my wife stays here once or twice a year and we like the hotel, it's location to St. louis, and all the fine people working there.

Requested room with a decent view. Was in a room where passers by were actually looking into room and waving. Hotel said it was ”construction” Insisted I be moved. New room faced parking lot. Asked for room on other side of hallway Was told they were all taken. THEY WERE NOT ALL TAKEN. THE CLEANING LADY CONFIRMED THAT THERE WERE SEVERAL AVAILABLE ROOMS. IN THE AREA THAT I HAD REQUESTED.

We arrived on a Wednesday night, after reserving a “balcony” room with two double beds. Our party included two adults and two children (as confirmed via our online booking). Upon arrival our room had only three sets of towels. Upon contacting the front desk, we were told that we could come down to pick up additional, as they didn’t have staff to deliver. We DID notice a housekeeper cleaning “front of house” areas, but evidently delivering items to guest rooms wasn’t part of her job description. Our room did NOT have a balcony. It wasn’t of major importance to us, however, we DID pay more (per room night) for this feature. When it was brought it to the attention of the front desk (“manager” Alicia or Amanda?), she kindly adjusted our rate. However, when checking out on Sunday, we found that while 3 nights were “adjusted” appropriately, our Thursday night rate was actually increased $20. This was above and beyond our quoted balcony room rate. (We were in a standard room for the duration of our stay.) This concern was brought to the attention of the front desk clerk working on Sunday morning. She explained that her “manager” wouldn’t be in until mid-afternoon, and she had no “access” or rights to adjust room rates. We find this unacceptable- not having a Manager on Duty “on site”, who can handle guest problems during a Sunday morning (mass) checkout. The clerk we spoke to did not apologize, and seemed indifferent to our concern. Also observed in the lobby was (what appeared to be) a non-hotel guest “transient” sitting on the couch and “tweaking” (rocking, talking to self, urinated on carpeted floor). The person asked us for money, and hotel staff appeared to allow this person’s presence in their lobby setting (rather than encouraging her to “move along”. Is this common practice? The hotel decor is beautiful, and the landscaping well-kept (sprinkler system was working throughout out stay). Parking lot was to be resurfaced. Our key cards didn’t work on several occasions, thus causing us to return from 7th Floor to front desk for reprogramming. Lastly, the majority of the sandwiches, salads, and wraps in the sellf-serve cafe area had reached their expiration dates. But, the breakfast buffet offered within the lower level dining area exceeded our expectations. This property has much potential. However, management and staff will have to pay better attention to detail if they hope to advance to the next level!

The room is very clean, the space is large, close to the University of St. Louis, near St. Louis, this hotel accounts for the top1 of Ctrip's best-selling hotel. After staying, it is indeed worthy of the name!

I stayed here with my nephews a week ago. There were a lot of events in the city and most rooms were sold out, but this one was in a good central location and I reserved two nights for $600. The hotel and rooms were ”OK”. Clean and comfortable. Not what I was expecting for the price, but I picked it mostly for the location and short driving times for the attractions we were wanting to do over the weekend, so that was fine. After waking up the first morning and taking a shower, I came out to one of my nephews telling me the front desk called to come downstairs because there was a breakin in the parking lot. I went down, and 8 cars had been broken into overnight. The parking lot had no cameras, and there were no leads on a suspect. After talking to the police, insurance, repair shop, etc. I visited the front desk, and though annoyed tried to be friendly. I asked how often this happens. ”Not often”. Is the hotel able to help us out in any way? That resulted in a sneer, and ”We might be able to provide you with a boxed breakfast if you insist”. (The box breakfasts cost guests $5, unless they are platinum-tier rewards members (which I am), and then they are free.) I thanked her, but let her know we had already had our breakfasts, and asked if the manager would be in that day. She let me know he only came in Monday-Friday 9-5, but the hotel policy was that they were not responsible for damages in the parking lot, so contacting him would not do any good. This is the part that still bothers me. I can understand the insurance reasons of not being responsible for actual damages suffered in a parking lot. But I would expect it to be good business to at least pretend to be sympathetic to your customers, and offer some kind of refund/comp and an ”I'm sorry this happened to you during your stay with us” response. If I had stayed at a $50/night hotel I would have understood, but at the price I paid I would expect some sort of basic security and customer service. I've stayed 13 nights in Holiday Inns since March, and have two more reserved for later this month at a different one I've had good experiences with, but I'm rethinking my future stays due to the callous disregard of this one.