Hotels with Water Park in Haikou

"Honestly, the location is quite remote; you have to walk through a small road to get to the hotel. The room was okay, with a slightly new decor and a nice smell. The only downside is that the black door is covered in greasy handprints from frequent use, which is unpleasant. The breakfast was quite limited."

"I booked this hotel on the spur of the moment and was surprised by the stable experience! Arriving at 11 PM, there was no line at the front desk. After checking my information, I received my room card quickly and was even reminded of the breakfast time. This is a newly opened hotel, and the room was very clean. They also offer free airport transfers, which is very convenient and highly recommended!"

"This hotel is beautifully situated right by the sea, offering a truly serene and picturesque setting. What's more, the value for money during our summer vacation stay was exceptional. The rooms are great, and there are two swimming pools along with dedicated water play facilities for children. There's a wide range of activities available, so you could easily spend a whole day here without needing to leave the hotel. The ocean is just across the road, and it's super convenient to grab coconuts and other local refreshing treats right by the beach. The only minor drawback is that items at the hotel's mini-mart are quite pricey, even more expensive than what you'd find in a mountaintop shop. I hope the hotel considers improving this; while a slight markup is understandable, it shouldn't unnecessarily detract from their overall image. Overall, it's definitely worth staying and highly recommended."

"Let's start with the good points ❤️. The hotel's public areas are quite spacious, the staff are friendly and helpful, the air conditioning is effective, and there's live music in the evenings. There are four swimming pools; the lifeguard at the large deep pool is very responsible, and swim caps are mandatory. They even help older guests with doors and proactively informed us that the nearby spa has restrooms and showers. Only the white slide at the bubble pool was open, but it was still fun enough. The hot spring pool was nice and warm, not crowded, and very relaxing. The daily children's activities were quite good; we participated in the Tangyuan (glutinous rice balls) and fruit tea DIY, which were ready to eat and tasted delicious. Breakfast was standard; nothing surprisingly special, but it had all the essentials. We chose a suite, and having two bathrooms was very convenient. Now, for the complaints 😤. This was my second trip to Haikou, specifically to let my child play in the sand. However, the beach at the Sheraton felt completely detached from the hotel. There was absolutely nothing there – just endless sand, not even a single chair. I truly don't understand the point of having a beachfront like that... Upon check-in, every guest is assigned a butler and asked to add them on WeChat by scanning a QR code. On the day of my arrival, I asked if children's activities could be booked on the same day and was told yes. However, both the brochure in the lobby and the WeChat group (after scanning to join) stated that activities required booking at least two hours in advance. This group had nearly 200 strangers, and to sign up, they required room number, name, phone number, etc. I found the hotel's privacy protection awareness to be extremely poor. So, the next morning, I sent my personal registration information to the butler, asking her to help register me internally. Two hours later, the butler directly posted my personal information into the group chat! Meanwhile, when I went directly to the activity registration room, I was told that all DIY activities for that day had already been fully booked the night before. It was only resolved after I complained to the front desk. For such a well-established five-star hotel, their procedures and privacy awareness are simply appalling. And the activity I finally managed to register for after complaining was chaotic, with no proper instructions. Next, regarding room cleaning. On the first day, our room wasn't cleaned until around 2 PM. I asked a staff member, who said there's a 'Please Make Up Room' button on the door, and pressing it would prompt immediate service. However, the next day, I pressed it before leaving at 8:30 AM, and by 1 PM, no one had come. It took another hour after calling guest services for housekeeping to finally arrive... So, is that button just for show? The room itself showed signs of age and neglect: the faucet leaked even when fully shut, the tiles on the bathroom floor behind the door were broken, and there were countless scuffs and damages. The mattress wasn't particularly soft, but it wasn't uncomfortable to sleep on either. On my way to the airport on the last day, the butler messaged me, asking if I had any issues during my stay. I mentioned the late room cleaning, and she apologized, offering a fruit platter and late checkout for a future stay. She even asked if I could refrain from posting a review... Quite the gesture of 'sincerity' – shouldn't such an inquiry be made a day in advance? Oh, and the children's small pool was extremely dirty. Perhaps it was because kids went directly from the beach into the pool to play... It's hard to believe that a five-star hotel's service could be so problematic!"

"The hotel room only available at 5pm+ when we check in, so we have to wait for awhile at the lobby together with the welcome drink. Breakfast is just average even there are many choices. Pools are superb as there are 2 location with onsen pool as well. However, there is no private beach as thus one have to cross the road opposite the hotel to the beach. Concierge, lobby and room service staff are accomodating. Location is ok as there is a big shopping mall (yuanda) which didi is convenient."

"I decided to extend my stay, because everything at this hotel is amazing! The staff, the room, the facilities, breakfast... I absolutely LOVED the hot springs, fish spa and pool! Great views from the balcony. I would also recommend the Japanese restaurant on site - I tried several kinds of sushi and compliments to the sushi master! The Western restaurant was just okay in comparison. The sushi was really great! I want to praise duty manager Helsey Huang who went above and beyond in helping guests (thank you again for everything!) as well as Daisy Xie who was in charge of the amazing breakfast. If I hadn't been so jetlagged, I would have wanted to eat all morning. I wish I had taken a photo of the many delicious choices! I can also vouch for the massage by Ellen 韦雪兰. I went to her twice - I felt so much better afterwards. The spa is huge with several private rooms with bathrooms and showers. Very delicious tea as well. It just made for a very relaxing atmosphere. A huge plus was also the fish spa and hot springs/pool. It was very relaxing to just soak in the water for a bit, overlooking the river. The whole garden outside is really nice, with hammocks and swings. I also want to thank Benny Lu who helped me during checkout - I really appreciate his kindness. If I hadn't made plans to go to Sanya, I would have stayed even longer. Also, as a side note: the entire hotel smells amazing! I hope I get to stay there again sometime. I would definitely stay again!"

"The room is very good and the space is large. 270 degrees floor-to-ceiling sea view room. The sanitation is very clean and the experience is very good. Next time you travel, you must choose Bihai Chaosheng."

"幫朋友預訂的，體驗感真心超出預期！必須給個大大的好評！ 1. 服務周到細緻，賓至如歸：從踏入酒店大門開始，服務就讓人印象深刻。前台工作人員笑容親切，辦理入住高效流暢，還主動詢問了我們的需求並耐心解答。入住期間無論是客房服務還是諮詢問題，響應都非常及時，態度熱情友好，讓人感覺特別温暖和被重視，真正體現了“賓至如歸”。 2. 環境極其安靜，睡眠質量高：*這次入住最滿意的點之一就是極其安靜！ 3. 衞生狀況無可挑剔，整潔如新：酒店的衞生標準絕對值得稱讚！房間打掃得一塵不染，尤其是衞生間，光潔明亮，沒有任何水漬或異味。床品潔白乾凈，觸感舒適，毛巾蓬鬆柔軟，看得出是經過嚴格消毒和精心更換的。整個房間的整潔度讓人住得非常安心和舒心。 總的來説，酒店在服務、環境安靜度和衞生清潔度上都做到了近乎完美，是商務出行或休閑度假的絕佳選擇。強烈推薦給注重住宿品質的朋友們！下次來海口，一定還會選擇這裏！"