Hilton Garden Inn Wash DC Downtown

Hilton Garden Inn Wash DC Downtown Reviews

Hilton Garden Inn Wash DC Downtown

815 14th Street Northwest, Washington D.C., District of Columbia, 20005View Hotel Details
Hilton Garden Inn Wash DC Downtown
Hilton Garden Inn Wash DC DowntownHilton Garden Inn Wash DC DowntownHilton Garden Inn Wash DC Downtown
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Hilton Garden Inn Wash DC Downtown Guest Reviews

4.1/5
Very Good
52 reviews
Verified reviews
Location4.1
Amenities4.0
Service4.1
Cleanliness4.1
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All reviews(52)
Positive reviews(40)
Reviews with photos/video(7)
Negative reviews(12)
Yee Man
King Room
Stayed in Oct 2024
Business travellers
28 reviews
5.0/5
Outstanding
Posted on Oct 16, 2024
Hotel is very nice, clean with excellent location as very close to the White House. Front desk and housekeepare are very polite and helpful. The overall service and stay was great!
Lisa
Two Queen Room
Stayed in Jun 2024
Family
3 reviews
2.7/5
Posted on Jun 17, 2024
The customer service was lacking. The room was adequate, nothing more. The location was convenient to the National Mall sites.
Anonymous User
King Room
Stayed in Oct 2023
Solo travellers
9 reviews
4.2/5
Very Good
Posted on Oct 18, 2023
Fridge was not working had to call maintenance. The location is stellar and front desk are kind. Lovely lobby.
Annagel Olga
Hearing Accessible Two Queen Room
Stayed in Jan 2023
Family
10 reviews
4.0/5
Very Good
Posted on Feb 4, 2023
The location is chic, 5 minutes walk to the white house. But the room itself was not clean, the toilet was dirty, they found paper on the bedside table from adhesive plaster for legs of previous customers. After leaving, they withheld from me $ 5!!!
Guest User
Two Queen Room
Stayed in May 2023
Family
16 reviews
5.0/5
Outstanding
Posted on May 18, 2023
Excellent
Dawenxiaojiejie
Two Queen Room
Stayed in Oct 2024
Family
104 reviews
5.0/5
Outstanding
Posted on Oct 7, 2024
Facilities: OK, basic needs can be met Hygiene: OK, I didn't ask the waiter to clean the room after staying for a few days Environment: The location is very good, the White House, Congress and various attractions and museums are nearby and can be reached on foot. There are still many black homeless people on the street, but they will not take the initiative to talk to you
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Anonymous User
Two Queen Room
Stayed in May 2024
Travel with friends
5 reviews
3.0/5
Posted on Jun 1, 2024
Early check-in was possible The station was close The bedroom condition is bad The intersection behind the hotel was scary because there were a lot of homeless people. Gongcha is next to it, there is also cvs
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Shafeiailvxing
King Room
Stayed in Feb 2023
Business travellers
11 reviews
4.7/5
Amazing
Posted on Feb 23, 2023
Very close to the White House, easy to travel. The service attitude is very good, but the facilities are a bit old, and the heating sound is relatively loud.
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Guest User
Two Queen Room
Stayed in Aug 2023
Family
53 reviews
3.2/5
Posted on Aug 5, 2023
The location of the hotel is good, but in fact it is inconvenient to eat around. The air conditioner may be an old-fashioned American all-in-one machine, and the sound is extremely loud. The key is that it still makes a loud noise when it is turned off without airflow! How strange! Will the old beauty tolerate such rooms and hotels? ! It seems that those standards of Laomei are also perfect!
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Guest User
One Bedroom King Suite
Stayed in Aug 2022
Business travellers
3 reviews
4.7/5
Amazing
Posted on Aug 19, 2022
Great location
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Voyage34010164924
Stayed in Aug 2024
Family
1.0/5
Posted on Aug 19, 2024
This was the worse experience I have ever received from any Hotel. This was the stay from hell. I'm a single mom who wanted to do something special for my son. Making a reservation here was my first mistake. My son wanted a Hotel with WI-FI (so he can play his game) and a pool. The first room we were given was dirty, couldn't connect to the wi-fi and the TV HDMI connect was missing. My family and I were given another room which wasn't any better. The room smelled, the cabinet where the refrigerator sit was missing and there was a homeless man sleeping outside of our window. The Wi-Fi didn't work for my son PS5 and the pool was dirty/ had entirely to much chlorine in it. The refrigerator started to defrost and messed my son cake up. The chlorine was still burning my son eyes the next day. My family and I ended up leaving 6hrs after we checked in. I was told I would get a refund for my stay. I didn't. Instead they charge my card double for the room causing my checking account to go into the negative. I was bounced from one voice mail to another. I finally got to speak with someone in accountant and that didn't go anywhere the lady hung up on me. I still don't have a resolution and I'm now out of almost $700.
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 15, 2024
Beautiful place we stayed 2 nights and loved it walked to the Washington Monument and all over the room was beautiful never had and problems other that our view was in the back of the hotel but wasn't an issue. would defiantly stay here again the free breakfast was great they cooked it for you on the spot if wanted and they had plenty to choose from as well
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 6, 2024
George and Jahmal at the front desk were helpful, understanding, and very accommodating! They went above and beyond to help a weary traveler and I appreciated it. Their service was quick and delivered with a nice sense of humor. I'd definitely book there again!
Guest User
Stayed in Jul 2024
Other
5.0/5
Outstanding
Posted on Jul 25, 2024
Recently stayed for two nights in July 2024. Nice Hilton Garden Inn - within walking distance to the Mall and White House. There is a Metro station literally across the street. Our room was quiet, clean and the AC worked great. We stashed our bags here while exploring before catching a late flight. Did not use the shop in the lobby or eat any meals at the hotel. There is a CVS one block down that is convenient.
Guest User
Stayed in Jul 2024
Couples
5.0/5
Outstanding
Posted on Jul 4, 2024
We booked online with our Hilton app. Upon arrival valet helped us with our luggage and assorted us to the front desk. We were not able to get the room with a tub, BUT THAT OK. I want to say that “ Abe “ checked us in and I’m not sure if that was his name, but I will tell you that he really made sure we had what we needed and made up for not having the tub. He was apologetic and offered us free parking for our stay ( it’s usually 50.00 per day in DC next to the WH) and upgraded us to a suite. I’m disabled and needed the tub, but I found that the upgraded room was even better because the shower head was adjustable and the room was comfortable. Housekeeping was very nice. We were in 701 and however the housekeeping was for the week of July 1-3, she was great. Give her a raise please.