This hotel boasts an excellent geographical location, a pleasant surrounding environment and convenient transportation. However, its service quality is extremely poor. The front desk staff are not welcoming at all, and the housekeeping staff knock on doors in an abrupt, aggressive manner with loud, rapid raps—they are clearly put on duty without proper training. What’s more, the front desk staff have a very poor command of English. As an international city, Warsaw should mandate that employees in foreign-related industries improve their English proficiency. The shoddy front desk and housekeeping services are totally unacceptable, though the hotel itself is relatively new.
In addition, when I initially booked through your website, the price was overpriced. Later, I switched to booking directly via the hotel’s official website and found that your website quoted a price nearly 70-80 Polish zloty higher per night. Your profit margin is simply excessive and should be appropriately reduced. I am also very dissatisfied with your website’s booking service. Worse still, after completing the reservation on the hotel’s official website, the information and service provided by the front desk staff during check-in remained terrible. The hotel’s hardware facilities are decent, but in terms of software services, every staff member—whether customer service representatives, restaurant personnel, front desk clerks or housekeeping staff—appears highly unprofessional. They give people the impression of being hastily put on the job without systematic training, which makes the overall experience extremely unpleasant.
