Hotel Mercure Warszawa Grand

Everything was fine, except for the breakfast, which was a bit limited.

The hotel is excellently located near some of the best restaurants, bakeries and bars in the city. Only a 15-20 minute walk from the palace of culture or Warszawa central station. The room was comfortable and the amenities were average. Staff were friendly and accomodating.

Our booking was for 4 adults with 2 rooms but whilst trying to check in on arrival we were told by the young lady with dark hair and glasses that our booking was for 1 room only. After showing her the email confirmation several times she was adamant that not 1 room was booked and was not having any of it. She finally went over to another colleague at reception who came over and checked his computer to confirm the booking was actually for 2 rooms like I had said. She found it smusing and didn’t even apologise for her mistake. The rooms were also not on the same floor and I was told it was not possible due to the time of our arrival which I found bizarre as the booking was made in advance and not on the spot. She also explained we had to use different lifts due yo location of our rooms but we later found out this was not the case. She clearly did not know what she was doing. The cleaning staff were very friendly and rooms were clean but both rooms were not the same and 1 was larger than the other even though price was the same so again not happy about that. Location of hotel was ideal and very close to the centre. After the bad experience we had on arrival will not be staying there again and will not be recommending it to anyone