I booked and paid for the trip five days earlier. When my family arrived, they were given the keys to the room and whenever they went to the room, there was already a man in the room. I had booked a two queen bed room, but there was someone already in it. At least he had his pants on. They moved my family across the hallway to a King Suite, but there was not an extra bed in there. They stated they were not able to move it into a double bed room. My question is why do we reserve a room and pay for it early and not receive it. do not stay here especially if you pay for the room in advance you may not get it. I have asked for a refund. I doubt if I get it. The language barrier is ruff between us and the staff.