Hampton Inn & Suites Waco-South

Best hotel stay we’ve had in a very long time! Everyone was extremely help and friendly from front desk staff to maids to breakfast personnel. We were stranded while traveling home due to an accident on the highway and everyone did everything they could to help us out. Can’t say enough good things about them all!

The overall rating is low due to the facility appearing tired and in need of repairs / general maintenance to the finishes. The staff was fine, location was fine.

Clean enough room, smell in hallways, carpet in room was nasty and sticky! Will not return to this Hampton, old and needs a facelift….

My only complaint was that I heard thimping in the wall or ceiling of my room both in the evening when I went to bed and in the morning before my alarm went off. I still have no idea what caused it - I initially thought it was due to children running the hall or playing in a room, but when I heard it early in the morning I nixed that idea. Everything else was fine.

Parking was easy, staff was friendly. Didn’t have any problems at all. Will definitely stay again.

The hallways need major attention on 4th floor. I don't think the room or hallway were vacuumed

parking was ok. shower had moldy look around the bottom seal. breakfast was good.

Suite had a very large room I liked. Furnishings and facilities were modern and up to date. Desk staff was very friendly and helpful. I was disappointed that room was dusty and needed cleaning in some spots. I could tell that t was cleaned every day but hard to reach spots were not cleaned - and they weren't that hard to get to. Also, the mattress was not very good - it seemed cheap. The worst thing was the iron, which I really needed this time. It was nasty dirty on the ironing surface. I cleaned it as best I could but no way I would touch a white shirt with it. I ended up putting a towel between the iron and shirt.

We did not have breakfast. The staff was excellent. Room and the hotel were very comforting and clean