Steigenberger Hotel Herrenhof Reviews

Response from Property: Dear Guest,Thank you very much for your kind feedback about your stay at the Steigenberger Hotel Herrenhof Vienna. It is nice to hear that you enjoyed our great location, the friendly team, and the overall ambience. It’s also wonderful to know that our breakfast and the hotel experience suited your solo travel so well.We truly appreciate your recommendation and hope to welcome you back again soon.With kind regards,Elisabeth PerwangerGeneral Manager

Response from Property: Dear Guest,Thank you very much for your kind review.We are delighted that you enjoyed our modern and clean hotel, as well as the spacious room and comfortable bed. It is also wonderful to hear that you appreciated the variety and quality of our breakfast.Thank you for your recommendation. We truly hope to welcome you back to Vienna again in the near future.With kind regards,Elisabeth PerwangerGeneral Manager

Response from Property: Dear Mr. Anantasiripat, Thank you for taking the time to share your feedback about your stay at our hotel. We are pleased to hear that you enjoyed our central location, the cleanliness of the hotel, and the service provided by our reception team. At the same time, we are very sorry to learn about your experience with housekeeping. What you described does not reflect our standards or procedures. Our team should always allow guests sufficient time to respond after knocking before attempting to enter a room. Please accept our sincere apologies for this experience. We appreciate that you brought the matter to the attention, we will ensure that your feedback is shared with the relevant department to prevent similar situations in the future. For your own privacy, we recommend to use the internal doorlock which prevents anyone to enter your room. We hope to have the opportunity to welcome you back and provide you with a more seamless experience. With kind regards,Elisabeth PerwangerGeneral Manager

Response from Property: Dear Guest, Thank you very much for your kind feedback.We are glad to hear that you had an excellent experience and found our location convenient for exploring Vienna. It is great to know that the attractions were easily accessible and that you enjoyed the nearby food options.We look forward to welcoming you back for another wonderful stay.With kind regards,Elisabeth PerwangerGeneral Manager

Response from Property: Dear Guest,Thank you very much for taking the time to share your feedback about your stay.We would like to address your comment regarding the bees. Please be assured that we did everything we could to make your stay as comfortable as possible.After consulting our beekeeper, who personally assessed the situation, our options were limited.The bees are a protected species, and it is also part of our ecological principles not to remove them by force, especially since there was no immediate danger.We are very sorry for the inconvenience and hope for your understanding.At the same time, we would be very happy to welcome you again and show you our unique service.Kind regards, Elisbaeth Perwanger, General Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We are glad you liked our central location and that your issue was solved quickly.We are very sorry to hear that you felt our staff was unfriendly. We take your comments seriously and will use them to improve our service.We hope to welcome you again and show you our usual high level of service.Kind regards, Elisabeth Perwanger, Gerneral Manager

Response from Property: Dear Mrs. Agnes,Thank you very much for your stay at our hotel and your review.We are very pleased that you enjoyed your stay with us and that you have words of praise for our team and that we were able to make your birthday a happy one.We would be very happy to see you again.With kind regards,Elisabeth PerwangerGeneral Manager

Response from Property: Dear Guests, thank you for your kind words about your stay at our hotel. It is nice to know, that you and your family had an amazing time in Vienna and we can't wait to welcome you again. With kind regards,Elisabeth Perwanger General Manager

Response from Property: Dear Guest,Thank you for your review.We are happy that you enjoyed staying in the heart of Vienna and found our rooms clean and comfortable. It is also great to hear that you liked our rich breakfast buffet and service.Your recommendation means a lot to us, and we hope to see you again on your next visit to Vienna.Kind regards, Elisabeth Perwanger, General Manager

Response from Property: Dear Guest,Thank you very much for your kind review.We are very happy to hear that you enjoyed your stay, found the room comfortable, and liked our breakfast and central location.It is wonderful to know that our team made you feel welcome.We look forward to welcoming you again soon!Kind regards, Elisabeth Perwanger, General Manager

Response from Property: Dear Guest,Thank you very much for taking the time to share your wonderful feedback.We are delighted to hear that your stay with us was a pleasant surprise and that you enjoyed a true experience of hospitality.It is great to know that you appreciated our central location, just a few minutes’ walk from St. Stephen’s Cathedral, the Hofburg, and other important sights. Most importantly, we are very happy that our team could make your stay comfortable with their friendly, professional, and quick service.We would be very pleased to welcome you again on your next visit to Vienna and provide you with another memorable stay.Kind regards, Elisabeth Perwanger, General Manager

Response from Property: Dear Guest,Thank you very much for choosing Steigenberger Herrenhof for your stay in Vienna.We are delighted to read that you had a wonderful stay with us and we look forward to welcoming you again in the future.Kind regards, Elisabeth Perwanger, General Manager

Response from Property: Dear guest, thank you for your kind words about your stay. It's great that you enjoyed your stay with us and that you mentioned our staff in particular. We would be very happy to see you again.Yours sincerely,Elisabeth PerwangerGeneral Manager