NH Wien Belvedere Reviews

Response from Property: Dear Guest,Thank you for sharing your feedback. We are delighted to know you enjoyed the view from your room, as creating a relaxing and memorable atmosphere is central to our guest experience.Our team takes pride in offering accommodations that highlight the surroundings, and it is wonderful to hear this enhanced your stay. We appreciate your kind words and hope to welcome you back for another pleasant visit soon.IvettaFront Office ManagerNH Wien Belvedere

Response from Property: Dear Berkoli,Thank you for sharing such thoughtful feedback about your recent stay. We are delighted to hear that you found the atmosphere clean, tidy, and cozy, and that our team’s kindness made a positive impression.It is wonderful to know that our proximity to the metro enhanced your travel convenience, including the easy connection from the airport. We are also pleased that our location near the Belvedere Palace added to your experience.Your kind words reinforce our commitment to providing welcoming service and a comfortable environment for every guest. We appreciate your time and recommendation.We look forward to welcoming you back on your next visit.Best regards,IvettaFront Office ManagerNH Wien Belvedere

Response from Property: Dear Guest,Thank you for sharing your kind feedback. We are delighted to hear that you enjoyed a comfortable room and appreciated the fresh air and natural surroundings.It is wonderful to know that our location suited your plans and contributed to a pleasant stay. Your recognition of the overall condition and convenience is truly appreciated.We value your compliments and are pleased that your visit reflected the welcoming, well-kept experience we strive to provide. We look forward to welcoming you again for another enjoyable stay.IvettaFront Office ManagerNH Wien Belvedere

Response from Property: Dear Guest,We are truly disheartened to read about the challenges you encountered during your stay at our hotel. Your feedback is critical to our efforts to continually improve, and we sincerely apologize that your experience did not live up to your expectations.It is indeed unfortunate to hear about the inconvenience caused due to the air conditioning system. Normally, this system is adjusted centrally and we regret if this decision did not align with your comfort needs. We're sorry your room wasn’t cleaned - this isn’t the experience we strive for. Rooms are cleaned upon request or every 4 nights to conserve resources. If you prefer earlier service, just let us know. We regret the issue and will review what went wrong to prevent future occurrences.Your report about the bug in your cup is deeply concerning and not reflective of the standard we strive to uphold. We are committed to maintaining the highest standards of hygiene and cleanliness, and we apologize for any distress this incident may have caused.It is clear from your comments that we fell short in providing the exceptional experience we aim for, and for this, we sincerely apologize. We value your feedback as it provides us with the opportunity to learn and improve, and we hope that your future travels are more enjoyable and comfortable.Best Regards.IvettaFront Office ManagerNH Wien Belvedere

Response from Property: Dear Guest,It's delightful to hear that you appreciated the size of our rooms and our hotel's convenient location near the train station. We strive to provide our guests with a comfortable and practical stay. Your positive feedback encourages us to continue upholding our high standards. We look forward to serving you again in the future.Best regards,IvettaFront Office ManagerNH Wien Belvedere

Response from Property: Dear Guest,It is wonderful to learn that your stay with us met your expectations and that you found our services and facilities to your satisfaction. Your positive feedback serves as a great testament to our commitment to ensure that our hotel guests have a memorable experience.Our team puts a great deal of effort into creating an environment that provides all the comforts of home, while also providing the luxuries of a premium hotel experience. Your words confirm that our efforts are resonating with our valued guests.We look forward to the opportunity of welcoming you back in the future. Rest assured, we will continue to uphold the high standards and quality service that our guests have come to expect from us.Best Regards.IvettaFront Office ManagerNH Wien Belvedere

Response from Property: Dear Guest, thank you very much for your kind comment. We are pleased to read that you enjoyed your stay with us and had a good time at the NH Wien Belvedere.We are more than delighted to read your comments regarding our central location with an excellent connection to the city center and Belvedere palaces and that you enjoyed our friendly and helpful service so much. Your feedback constantly helps us to further improve our service.Thank you again for staying at our hotel and for your feedback. We would be very happy welcoming you soon again here in Vienna.Best regards,Ivetta Simon, Front Office Supervisor

Response from Property: Dear Guest,Thank you for sharing such thoughtful feedback about your recent stay. We are delighted to know that you enjoyed the excellent service, as well as the spacious and clean rooms.It is wonderful to hear that the surrounding environment added to your experience. We are especially pleased that the birthday amenity from our front desk made your celebration more memorable.Your kind words affirm our commitment to warm hospitality and attention to detail. Knowing there were no concerns during your visit is truly gratifying for our team.We appreciate your recommendation and look forward to the pleasure of welcoming you back for another exceptional stay.IvettaFront Office ManagerNH Wien Belvedere

Response from Property: Dear valued guest,Your insightful feedback is greatly appreciated. It's wonderful to hear that you found our hotel to be of good value, and that our proximity to the beautiful Belvedere Palace added to your experience. Finding a balance between location and convenience can be challenging, and we're delighted that you found the nearby subway station to be within acceptable walking distance. We understand the importance of transportation accessibility when exploring the city and we hope that overall, this aspect did not hinder your enjoyment.It's also encouraging to know that certain elements of our hotel, such as the high ceilings in the rooms and the complimentary water and snacks in the lobby, were appreciated. These features are part of our commitment to provide a comfortable and welcoming environment for our guests.We deeply value your input and look forward to the opportunity of welcoming you back in the near future.Best regards,IvettaFront Office ManagerNH Wien Belvedere

Response from Property: Dear Guest,Your kind words about the cleanliness of our rooms and the variety of our breakfast offerings are much appreciated. It's always a pleasure to hear from a returning guest who finds our hotel to be a great value. The convenience of nearby dining options is indeed a bonus. We are looking forward to welcoming you back on your next visit. Kind regards,IvettaFront Office ManagerNH Wien Belvedere

Response from Property: Dear Guest,Your positive depiction of your stay at our hotel is truly heart-warming. We are delighted that you appreciated our strategic location, being in close proximity to the magnificent Belvedere Palace and having direct access to the airport. This is indeed one of our major advantages that our guests often highlight.It's pleasing to know that you found our spacious rooms to your liking. We always strive to ensure the utmost comfort for our guests, and it brings us immense joy to know that this was reflected in your experience. The capsule coffee machine and bottled water are indeed thoughtful additions to our rooms, aimed at enhancing your stay with us.We are also glad to learn that you took advantage of our luggage storage facility. This service is designed to offer additional convenience to our esteemed guests.Having read your kind words, we look forward to welcoming you back when you next decide to visit Vienna. Your continued patronage is a testament to our dedicated staff and services.Best Regards,IvettaFront Office ManagerNH Wien Belvedere

Response from Property: Dear Guest,Thank you for sharing such a detailed account of your stay. We are pleased to hear that our team made you feel welcome and that you appreciated the room upgrade and the spacious accommodations. It is wonderful that you enjoyed the quiet location and the view of the nearby church, as well as the convenience of local sights and cafés.We are sorry for any inconvenience regarding housekeeping and amenities. Rooms are cleaned upon request or every four nights to conserve resources, and we understand this may have been unexpected. If you would prefer earlier service, our team is always happy to arrange it. We regret the issue and will review what went wrong to help prevent a recurrence. We also appreciate your note about the dental kit, robes, slippers, and other items, please be informed that they are available upon request.Thank you for your observations about the spa and fitness facilities. Your comments about the sauna, steam room, and equipment condition are valued, and we are sorry that these areas did not meet expectations. Our standards call for well-maintained, safe, and comfortable facilities, and we will ensure your feedback is shared with the relevant teams.We are grateful that you highlighted the calm setting and nearby cultural attractions. Your feedback helps us refine the experience we aim to provide, combining warm service with well-kept spaces and thoughtful amenities.We appreciate you choosing to stay with us and hope to have the opportunity to welcome you back for a more seamless visit.IvettaFront Office ManagerNH Wien Belvedere

Response from Property: Dear Guest,Thank you for sharing such kind feedback. We are delighted to hear you enjoyed the spacious, bright room and the comfort of central air conditioning and heating during your New Year’s stay.It is wonderful to know you found the location convenient, with Belvedere Palace nearby and easy transport access. We are also pleased that you felt the stay represented excellent value in the area.Your satisfaction means a great deal to our team, and your comments reflect the welcoming experience we aim to provide. We look forward to the pleasure of welcoming you back on your next visit.IvettaFront Office ManagerNH Wien Belvedere

Response from Property: Dear Guest,Thank you for returning to stay with us and for sharing your thoughtful feedback. We are delighted that our proximity to Rennweg station and the easy connections to the airport and city center, including tram 71, contributed to a smooth visit.We appreciate your remarks about the in-room refrigerator and the convenience of purchasing refreshments on the ground floor. Regarding housekeeping, we are sorry your room was not serviced during your stay as expected. Our approach is to provide cleaning upon request or on the fourth night to support resource conservation, and we are always happy to arrange earlier service when preferred.We regret the inconvenience and will review what may have gone amiss to help prevent a recurrence. Thank you again, and we look forward to welcoming you back on your next trip.IvettaFront Office ManagerNH Wien Belvedere