Ibis Budget Wien Sankt Marx

The tap water in Austria is drinkable. There was a supermarket nearby, which was extremely convenient. I visited on Saturday and Sunday, but I was able to go shopping on Saturday and it was close to the station, which was great.

My only opinion: horrible. I made a reservation with trip for myself and two minor children from trip, indicating their ages. When I arrive, the person at the reception tells me that the hotel does not allow a room with the type of my group; but not paying extra, or anything. The only option he offers me is to give me another extra room, knowing that I am not going to use it. My arrival at the hotel is at the last minute because the plane arrived after ten at night (by the way, it even arrived late). I had no choice but to accept the solution they offered me. To all this, chat with trip customer service. The first night was paid for in an extra room that was never used. In total, we were able to go to sleep at one in the morning. But the next day the other person at the reception who assisted us gave us an even more horrible solution: he would not let us stay, not even paying for an extra hotel room or any other solution. That is to say, depending on the person at the reception, he gave me a "solution" by paying for an extra room for our entire stay, which he indicated to us, was worth more than the stay itself already managed and already paid for from trip (which did not cause problems when booking). or they told us to directly "find a life." Giving a lot of explanations and requests and having to go into personal details, the second person at the hotel "allowed" us to stay, paying for an extra room that was not used (same as the first night) but paying a totally different amount (! !!???). And to all this, I have had to pay an amount greater than Trip's initial reservation, which was claimed, and which no one has yet paid us. Curiously, I have stayed in other similar Ibis hotels in other European cities, in a similar room, and I never had any problems before. But the experience has been so horrible that I will never stay in any hotel of the same chain again. Can you imagine having to look for overnight accommodation the first night in an unknown city as a woman with two children and with suitcases on your back? And any other consideration about the hotel is absolutely secondary. I don't even go into valuing anything else. It is awful. Inhuman treatment