PLAZA INN Amedia Wien

Dear platform (trip. Com) /Hotel Management, I am writing to formally complain about my terrible accommodation experience at your Vienna hotel. I booked a four-night stay and checked in in the afternoon. Unfortunately, I encountered numerous unsatisfactory problems throughout my stay. On the very first night, I found the curtain in my room was broken and could not be fully closed. Besides, the in-room safe failed to function normally. I contacted the front desk right away to report these faults, yet I was told there was no vacant room available for relocation. I asked again the next day, but still no spare room could be arranged. On the third morning, I talked to the supervisor, who promised to reserve a room on the same floor for me. I finally got a new room at 10 p.m. that day when I returned to the hotel. However, the new room brought more troubles. The bathroom only had a shower without a bathtub. Worse still, the room smelled stale and stuffy. No staff offered help with my luggage and moving personal belongings, so I had to move everything on my own. The hotel adopts a hollow circular building design. Guests staying on upper floors could directly look into my room, which seriously violated my personal privacy. Unable to block the sight completely, I had to cover my eyes with a towel every night just to get some sleep. What makes me more upset is that my newly opened high-end facial cream was found half-empty after hotel staff came to inspect the room on the second day. For personal safety reasons, I chose not to mention this incident. I kept hanging the do-not-disturb sign outside the door and refused housekeeping service during the whole four nights. When I checked out today, the front desk staff claimed that since my reservation was made via a third-party platform, the hotel could not handle my complaint or offer any compensation, and advised me to claim compensation from the booking platform instead. All these defective facilities, poor service, privacy risks and unpleasant incidents have greatly ruined my travel experience. I feel extremely disappointed and dissatisfied. I sincerely expect the hotel to look into all these issues properly and give me a reasonable solution and corresponding compensation. 23/05/2026 13:50

The hairdryer and the shower is kind of poor-maintained and dirty, apart from that the location is pretty nice and the room is pretyy spacious

For spending there just 1 night after long trip from Shanghai, it was perfect place for staying. The room was okay but breakfast excellent. All staff in the hotel was supportive and delivering very good service. And I recommend to enjoy view from 6th floor rooftop 😊👍

We booked a double bed in double room. I got twin bed! Then I called the reception they just replied ok! Our all bed is like this if you want housekeeping can come and make double bed . She was rude over the phone, her tone was not friendly and in the end someone came from housekeeping. She made a double bed but she didn’t even apologise. She was very moody and the service was really poor.  In the duvet was black color mark. The window was open, that’s mean whoever checked the room didn’t pay attention. I will never stay in this hotel again and I will never recommend this for anyone.