Victoria Falls Rainbow Hotel Reviews

Upon arrival, I was able to leave my luggage and join the Victoria Falls tour on both the Zimbabwe and Zambia sides. The next morning, I participated in the safari tour that I had booked at reception the previous night.

The hotel itself is nice in a convenient location. However they are not very transparent about the cost of airport transfer. Before my stay, I emailed to enquire about airport transfer and was told that the airport shuttle is USD 15 per person, and $30 if it is individual traveller one way. I booked a 2 way transfer as an individual traveller and made payment of USD 60 to the Heritage Expeditions Desk upon arrival at the hotel. On my day of departure, while waiting for the airport transfer to arrive, another guest went up to the desk to ask to take the next airport transfer. The staff charged him USD 20. When my transfer arrived, they asked both of us to proceed to the car. I told the staff that I had paid $30 as an individual and asked they could return me $15 if I was going to be sharing with someone else. The staff then asked the other guest to wait for the next shuttle. To be honest I would have preferred to share and pay less, but of course they want every opportunity to take more money from you.

Staff are attentive and hotel provided shuttle bus to and from Victoria Falls.

The staff at this hotel are the friendliest and most helpful I have ever encountered in all my travels anywhere in the world. I cannot thank them enough for brightening my day everyday and making the stay so perfect. The rooms are also lovely and clean and the pool area is very pleasant to relax by.

Hotel was clean and offered free shuttle to Victoria Falls.

Great service, nice staff.

The place is good and just some improvement in customer service. I encountered one incident when we were seated for the breakfast and it took us more than 30 minutes to be served and were not attended on time. Just this bit otherwise everything is fine.

Excellent location. Great trip

Excellent place!

Good hotel in Victoria falls. Staff very friendly and helpful

Clean and spacious hotel rooms. Super friendly, efficient and helpful service from all the staff. Breakfast was great. The hotel has a nice pool area and bar as well as a restaurant. The hotel is in an ideal location near to all activities, the falls & the local town. Lots of wildlife around like monkeys, buck, elephants & hippos. Great stay!

Beautiful hotel but some spots missed when cleaning the bathroom.

A good hotel, clean and well kept. Furnishings are a bit dated, could use a refresher. Cordial service and relatively close to the city, although we didn’t walk there. The hotel has a view to its inside garden. From the roof you can see the mist of the distant Falls and hear their low roar… makes you want to get to the falls sooner!

Perfect place