Finally got around to writing a review, which I never do, but! Please be careful and do not choose this hotel for your stay in Verona. THE HOTEL IS FULL OF BEDDING BUGS!!!
The first impression of the hotel was great - it is located right in the center, there are treats everywhere, free coffee and water. Everything was great, exactly until the moment I went to bed, or rather until I spent the night in it. I found 3 huge bugs in the bed in the morning, my body was completely bitten so much that I still have scars on my body (yes, bugs do not bite like mosquitoes and not even like horseflies or wasps).
In the morning I told the owner about it, to which he first responded and said that he would return all the money (this despite the fact that I, although it is wrong, decided not to spoil the reputation of the hotel, but only asked to urgently exterminate all the bugs), and then something changed and he demanded a good review from me in exchange for a refund. I refused, and received a barrage of accusations and insults in response.
Look at these photos, and please check beds and mattresses before you go to bed!
Finally got around to writing a review—something I never do, but!Please be careful and do NOT choose this hotel for your stay in Verona. THE HOTEL IS INFESTED WITH BEDBUGS!!!
My first impression of the hotel was wonderful—it’s right in the center, with complimentary snacks, free coffee, and water. Everything was perfect… until I went to bed, or rather, until I spent the night there. In the morning, I found three huge bedbugs in the bed, and my body was covered in bites—so badly that I still have scars (yes, bedbug bites are nothing like mosquito bites, or even horsefly or wasp stings).
The next morning, I informed the owner. At first, he responded and said he would refund all my money (even though, perhaps wrongly, I decided not to ruin the hotel’s reputation and only asked him to exterminate the bugs immediately). But then something changed—he started demanding a positive review in exchange for the refund. I refused, and in response, I was met with a torrent of accusations and insults.
Look at these photos, and please—always check the beds and mattresses before you go to sleep!
Original TextTranslation provided by Google