Terrible review! They discriminate against solo travelers and Chinese guests! And they shortchange you!
I paid for this stay entirely out of pocket. I booked and paid for a standard king room, but upon check-in, I was assigned a terrible room in the main building. The entire main building is over 150 years old, and the room they gave me was small and dim, clearly a former servant's quarter. The shower area in the bathroom was less than one square meter, making the space cramped and oppressive. On the day I checked in, I saw the hotel's entire room layout on the fire escape plan by the back door in the hallway. It was clear as day that there were many larger rooms available in the same price range, yet the hotel deliberately assigned me the smallest one in the main building.
After some communication and negotiation, the hotel moved me to another room in the main building the next day. It was a slight improvement from the first day, but still one of the smaller rooms in the main building. They consistently refused to provide a standard room that matched the price I paid.
Later, when the hotel collected the city tax, they insisted on cash only and refused card payments. After paying, I was supposed to get 6.5 Euros in change, but they only gave me 3.5 Euros. This was also the first time I encountered coins on my trip, so I didn't count them carefully and just put them in my pocket. It wasn't until I took out the tax receipt on my way that I realized they had deliberately shortchanged me by 3 Euros. Since I had to catch a train, I didn't have time to go back and dispute it. For an old hotel with over a hundred years of history to resort to shady practices with change is truly disappointing. The entire stay was extremely poor.
Original TextTranslation provided by AI