This business caused a lot of difficulty for me and my daughter. She was waiting for another hostel to open up for a longer term rental, and needed a place to stay for a couple of nights. As a result of the incompetence of Stay Open, however, she ended up with all of her things outside at 5PM and not having a place to go. I had booked the bed through ***********. After receiving notifications that the booking was all set, they suddently cancelled it. The stated reason was unclear. Something about multiple names being used? Their website had NO PHONE NUMBER. Red flag #1. I had to write them via *********** and the next day received a call back from a "David," presumably the owner. He stated they don't allow people to make reservations for others. Yet his website and *********** listing fail to communicate that. Moreover, *********** offers a box to tick stating that this reservation is for another person, with a place to put in the name, which I did! When I told David this, he said essentially said that's Booking.com's (and apparently my) problem. David also said something about various names and credit card numbers being used for the reservation. My name has been the same for 67 years and the name on my credit card has been the same since I started using credit cards in my 20s. My daughter does have a nickname, which I put right after her first name name in parentheses, inside the box provided by *********** for when one person is booking for another. David could have called or written to me to resolve the issue, but instead he just cancelled the reservation, with no regard for how it affected us. To add insult to injury, I still have a charge on my credit card from them. David's excuse: it's "automatic" and banks take time to return the money. Double insult to injury: after all his nonsense excuses, he had the nerve to tell me we can't make reservations with them again. Is he kidding? I have to wonder which business school he went to where insulting customers is considered a good idea. I would never recommend this business to anyone, and I'd be wary of *********** too, as they obviously list any business they can get, with no vetting.
