The hotel was beautiful inside the rooms were clean, quiet, beautifully decorated. The FN art was very nice. The area around the hotel is sketchy at best but being in downtown Van east end that can of course be expected. What wasnt expected was that the Hotel overcharged me by $430 on top of the room fee for the night, which I called later the same day after checking out and it was hard to get someone to answer the phone. They apologized & promised I would be reimbursed, but charged my credit card the same amount once again. So at this point they had taken $862.84 from my card not including the price of the room which they had also taken off earlier for a total of 1180 dollars. Once again I had trouble getting someone on the phone and left a stern message which wasnt returned until Monday the 27th when my stay was friday the 24th of Nov. with checkout Saturday the 25th. Once again I was told I was being reimbursed this time for the full amount they had taken including the price of the room but that they would have to recharge the price of the room afterwards and so they immediately re-charged the room price of 318, so now the total of Money they were tying up of mine was at minimum $1500. Reimbursements eventually went through a full week later which I understand is how long such things can take but hat being said I feel like I should have been fully reimbursed for everything including the price of the room for the trouble they caused. Very stressful for me and unprofessional