QC Terme Grand Hotel Bagni Nuovi

1 night stay for a couple booked on Saturday morning for the same Saturday by calling in receiption. The telephone receipt communicates the price of the room and the methods of use of the spa but: 1) it does not communicate that the restaurant is fully booked for that evening and that we will therefore have to find a restaurant ourselves (to be reached by taking the car). I only find out after confirming the booking. At my request they send me a list of restaurants to contact (NB. The restaurant list is a ready-made PDF so I would have expected them to ask me to send it to me without waiting for my direct request) 2) they outline that there is an aperitif, the only availability is at 5.00pm or 5.45pm. I say I'm thinking about it, even if I wanted to use it to replace dinner it's definitely too early. I put it down and from the website I discover that the aperitif is included in the price of the stay, so I might as well have booked but the receiptionist hadn't told me. Room: in the new wing so the room itself is nice but: 1) there isn't any way of having darkness because there are no shutters or shutters, only awnings that let light in from the side, completely illuminating the room in the morning 2) bathroom without fan 3) minibar in which it is possible to insert bottles only horizontally stocked with only bottles with caps of metal (like beer) not resealable so whatever you take you won't be able to put it back in the fridge if you don't finish it (including water) 4) cold shower, problem fortunately solved after our report and all the guests in the nearby rooms 5) room service at the cost of €18 whatever you order, a shame because I could have solved the lack of space in the restaurant with room service but €18 for service only is a little high. Beautiful spa but invaded by daily customers who do not stay in the hotel and which take up all the external car parks so indoor parking is reserved for hotel guests but you have to pay €10 otherwise you go and look for a space on the street and then walk 10 minutes to get back. Given the price of the room, charging for parking is truly a fall in style. No hope of distinguishing your bathrobe from the others (some lucky ones have a number on their sleeve, we don't). And in fact someone takes away my bathrobe. Canteen style aperitif: you arrive and they give you a tray with 4 olives on it, 4 pieces of parmesan, 3 small pieces of apple and 4 sticks of salami (all of very questionable quality for me) and it's up to you look for a table. At the buffet, plenty of focaccia and pizza and a fried area (sage, cheese, potatoes and pancakes with seaweed). End of the buffet, no fruit, no vegetables, no cheese, no cold cuts, nothing that could be vaguely "better". Low quality of the buffet, we were both sick to our stomachs all evening/night (and we didn't go out for dinner because I started feeling sick before dinner time) Breakfast: I can't

Beautiful hotel, equally the spa, the rooms are clean and spacious... Impeccable welcome, the staff super friendly and immediately ready for every request, no type of comfort was missing, I highly recommend... I will be back!!!!