Facilities: There are renovated rooms, and the bathroom hardware is TOTO. The hardware as a whole meets star standards. The mattress is on the hard side.
Hygiene: The room 618 that I stayed in for the first time was generally clean and tidy. After the room change, the washbasin in room 609 had a small amount of paper scraps and water stains. The toilet seat had traces of stickers and the fingernails could be detached.
Environment: The Chinese-style background wall at the bedside and the overall color tone of the room are in line with the aesthetics of the older generation. There are low-frequency noise sources outside room 618, and the sound insulation of the room is weak. In room 609, you can hear 610 having a meeting at night.
Service: Upon check-in, the front desk learned that I wanted to take a bath and proactively provided a bathtub cover. The switchboard service phone number asked if I was satisfied with the accommodation. I contacted the room lady to replace the humidifier and give me a bottle of water for personal needs. During the night room change process, we will cooperate with the transportation of luggage and items.
The breakfast meal time was not mentioned during the check-in process at the front desk. The room attendant brought the bathtub cover but did not further lay it out for the guests. The front desk for changing rooms only made a room card. After being dissatisfied with the conversation next door, I had to wait for the service staff to go downstairs to collect the room card to open a new room.
If I were the front desk, after receiving the guest's request for room change, if the room status allowed, I would make multiple room cards for the guest to choose a room. If necessary, provide multiple room types based on the on-site situation, or record the vacant room number. Excerpt: A master key is used to open the room door, which reduces the number of times the concierge goes up and down the elevator and wastes guests' time.
Excellent
1629 Reviews