Comfort Suites Properties in Urayasu

This was the biggest room I've stayed in Tokyo, and it was also convenient for getting to Disney with their shuttle service. However, getting to and from the city center was a bit of a hassle because it's quite far from the subway station. Also, over two days, I asked several different front desk staff multiple times how to get to Haneda Airport. They all just gave me the shuttle schedule and told me to go to the opposite Hyatt hotel to catch the bus. But not a single person told me I needed to book tickets in advance! When I arrived at the pick-up point on the day, I was told ticket sales had already closed. Even though there were visible empty seats on the shuttle, they wouldn't let me board! I had to take a taxi to the airport to catch my flight, which ended up costing me 680 RMB. I'm really quite unhappy about this point!