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Reviews for Upper Darby Hotels

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Holiday Inn & Suites Philadelphia W - Drexel Hill

Holiday Inn & Suites Philadelphia W - Drexel Hill

4.3/5101 Reviews
Overall this is a good hotel that I continue to come to when visiting family in Philadelphia. The staff is phenomenal, the hotel is generally very clean upon check-in and it's pretty convenient to most parts of the city. My biggest issue every time I stay is housekeeping. Although I take my tag off the door, I leave it at a good time , and see them on the floor, my room is never cleaned unless I actually stop at the front desk and request on my way out. He started leaving cards under your door to let you know they stop by unfortunately they slip the card under your door after you've already left your room. So essentially I leave the room no one has come by my tags off the door and when I come back as a card under my door. They did this twice during my last day and I had to complain at the front desk. I have stayed there for longer than five days and still only have my room clean one time and that was of course on request. Although the hotel has returned to normal operations this is what is lacking. Again the front desk staff are great, my check in the room is usually clean, and when I request things I've gotten them pretty quickly. I will continue to stay when I am in Philadelphia but I wish they would do something about housekeeping..

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