Unity Hotels & Accommodations

Everything was great. Room was clean. Hotel Lobby was clean. In town for a softball tournament and was a little late checking out and Bobbi was understanding about it. When checking in, I was sick and she made the check in easy. My son enjoyed the pool and wants to stay again for 8 weeks ( He's 5 l 😁).

So we're in N. Carolina from Michigan for my daughter's wedding and staying 3 nights at the Comfort Inn/Mocksville. In the morning after the first night, we discover a huge infestation of bedbugs in our room. They are EVERYWHERE in the beds, mattresses, etc. Blood stains on bedding underside, etc. The hotel was very apologetic and did admit at THAT point that this room had experienced an infestation and that this was the first time it had been used after 2 weeks of being closed. So I would say they probably didn't bring in professionals to deal with the problem. They moved us to another room for nights 2 and 3. Fingers crossed! So now it's time to call Hotels.com to see what their protocols are for this type of thing (they must deal with this kind of thing all the time, right?). Here's their ”solution:” we'll give you a $25 coupon for your next booking! ARE YOU KIDDING ME!!!!???? So, avoid Hotels.com - they obviously don't care about customers. Otherwise there would have been a FULL REFUND for this night of horror. So if YOU use Hotels.com and discover an infestation in YOUR room, you should know they won't help you get a refund. Oh, but they WILL give you a coupon. Wow, how noble! And I would think twice about using this hotel. I mean, really?? If you DID hire professionals to deal with your bedbugs, you obviously need to fire them and go with a real company. Might cost you more, yeah. But think about the damage you have done to yourself by NOT taking care of this problem and how this negatively affected guests at your hotel!

Having to make a trip to the area twice in one month for work, I was booked at HIE. I had a pleasant stay on both occasions. Hotel is well kept and furnished. Great breafast options. The front desk staff were all helpful and accomadating. In particular was Kathy who went above and beyond to provide her support and assistance. She was very helpful and patient when booking an extra room for my family on my return trip and provided a great recommendation to ensure I recieved the most cost effective reservation. I was also impressed with the quality of my sleep on their mattress. After a nights sleep I usually wake up with a tightness in my lower back, but I had no issues at all after a nights rest. After mentioning this to Kathy, she actually assisted in trying to locate the site where I could purchase their mattresses. When in the area, I would definitely stay here again.

We have stayed at this same hotel other trips. We have NEVER had an issue before and now THIS cluster of a nightmare occurred. The last time we stayed prior was in Jan 2020. Absolutely NOOO ISSUES PRIOR. Issue #1, we asked for a wake up call. I stood at the front desk and watched the night shift pull the clipboard from beside the computer and write it down. Next morning we didn’t receive a call. When questioned the morning girl she claimed it “wasn’t wrote down”. I told her where the clipboard was and informed her I watched. Her statement “well she didn’t say am or pm”. Really?!?! We asked close to 11 pm and checking out the next day. Lie #2…clean rooms. We had a blood spot on one of the pillows. We didn’t even complain. We were both wearing pajamas, and just threw the pillow to the side. Lie#3, my spouse has an actual ADA service dog. This is not some “emotional support pet” this is a dog that the VA pays for. He went to get a cup of coffee and a banana and was went off on for “having a dog”. We walked past as she was telling the manager “I didn’t know”. How did she miss 1.5 inch REFLECTIVE LETTERING “service animal”. We went down together since she had a problem with an ADA dog to eat to watch them have a “birthday party” song included for someone who was not even a guest. So others were eating that weren’t even guests. LIE #4, Noon checkout. After not having received our 0830 wake up we were pushed getting out and in the road. At 9:40 a maid was banging on our door. We asked her to come back. Every time we passed her she gave us dirty looks etc. NOON check out. Every bag etc she huffed and puffed and gave dirty looks. We left her a $20 tip on the dresser (maybe she was having a bad day), and checked out at 11:40 with a NOON deadline on the room. Nightmare over right…NOPE! The next day we got billed $250. When I contacted the hotel to ask why because the only thing we had not done was clean up some fur balls where the dog is currently shedding. We were told we were smoking in the room. Not know but **** no. We know exactly what we did and didn’t do in that room. Did we forget our leftovers in the fridge…yes. Was there dog hair…yes. Did we smoke…NO! Her response was “someone smoked in there maybe when you weren’t in there.” Really!?!?!? IDC we didn’t smoke! So I asked her what proof since I know exactly what we did and did not do. Her reply, “two managers smelled it.” You mean 2 managers of your lying staff…ahhh no…so as of right now while we dispute charges $208 for 1 night that they can’t even do a wake up call. $20 maid tip for huffy service and dirty looks. $250 for smoking when we DID NOT. So $478 for one night… GO TO GREAT WOLF LODGE at that price you can stay there cheaper with an indoor water park at a constant 80* temperature. DO NOT USE THIS HOTEL UNLESS YOU WANT TO BE BILLED for crap you didn’t do, blood in pillowcases, and lies rather than even a simple “I’m sorry we forgot”. $478 Do yo

Located in Salisbury, Courtyard by Marriott Salisbury NC is within a 5-minute drive of Rowan Museum and Cascade Sculpture. This hotel is 1.4 mi (2.3 km) from Dr. Josephus Hall House and 1.9 mi (3.1 km) from Livingstone College.Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access and a communal living room.You can enjoy a meal at The Bistro serving the guests of Courtyard by Marriott Salisbury NC, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Salisbury? This hotel has 650 square feet (59 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 94 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided weekly.

With a stay at Hampton Inn Bermuda Run in Bermuda Run, you'll be in the suburbs, within a 15-minute drive of Hanes Mall and Tanglewood Park. This family-friendly hotel is 14.1 mi (22.7 km) from Wake Forest University and 2.4 mi (3.8 km) from Truist Sports Park.Take time to pamper yourself with a visit to the full-service spa. If you're looking for recreational opportunities, you'll find an indoor pool, a waterslide, and a fitness center. Additional features at this hotel include complimentary wireless internet access, an arcade/game room, and shopping on site.Grab a bite from the snack bar/deli serving guests of Hampton Inn Bermuda Run. A complimentary continental breakfast is included.Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Bermuda Run? This hotel has 840 square feet (78 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 86 guestrooms featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding, and all rooms are furnished with sofa beds. Wired and wireless internet access is complimentary, while 37-inch LCD televisions with cable programming provide entertainment. Conveniences include safes and coffee/tea makers, as well as phones with free local calls.

After numerous flight cancellations we found ourselves in Charlotte in the middle of the night. There were no rooms by the airport, but we called these kind folks and they said they could find us a bed. We arrived at 3:00am, hungry and tired. They got us set up immediately. In the morning, we were unable to get an Uber to the airport at 6:30am due to it being Sunday. We frantically called the front desk, looking for options and Rob, the night duty clerk offers to take us himself after he got off his shift at 7:00pm. Wow! Talk about hospitality (not to mention sheer kindness). The breakfast was excellent and we arrived early for our flight. Thank you so much for everything!

My husband and I were walk ins and the front desk staff, Stephen and Jackie, greeted us with smiles and made us feel very welcomed. Stephen went above and beyond getting us the best possible rate when he found out that my husband was a fire marshal. He gave us two complimentary bottle of water because we are Hilton members and a big bar of hand/bath soap when there wasn't one in our room. Stephen also recommended a close by restaurant for us to eat. He told us to tell the server that he sent us over. The server knew Stephen from the Hampton and gave us a 10% off the bill. Both Stephen and Jackie treated us like family! The rest of the staff are lovely and friendly too! We always choose Hamptons when we travel because they are always clean and comfortable. The breakfasts have a good variety and this Hampton even have chocolate waffles! :) If we had one minor complaint, it's the small, older toilets. We are older people and would appreciate the comfort height toilets. Other than that, we are very happy with our stay!

Located in Lexington, Hampton Inn Lexington, NC is a 2-minute drive from Lexington Golf Club and 8 minutes from Wake Forest Baptist Med Center. This hotel is 24.4 mi (39.3 km) from High Point University and 25.3 mi (40.7 km) from Hanes Mall.Enjoy recreational amenities such as an outdoor pool and a fitness center.Continental breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.Featured amenities include a business center, a 24-hour front desk, and a safe deposit box at the front desk. Free self parking is available onsite.Make yourself at home in one of the 82 air-conditioned guestrooms.

Let me start by saying that the front desk staff was awesome. Courteous, efficient, and on point with their service. It was all downhill from there. The ”breakfast area had all the tables and chairs pushed up against the wall, so they could not be used. The coffee machine was gone, the cooler with cold drinks (for purchase) was empty, the ice machine unplugged, the pool was closed, the workout room was closed....ALL IN THE NAME OF COVID. To top it off the person ”serving” breakfast had not one, but two electronic devices occupying her time, and interrupting her resulted in the rolling of her eyes. No, ”can I help you, please, or anything that resembled customer service. She'd slowly get up and say, ”What you want?” To which we had to ask what the options were. No juice (juice must cause Covid), self serve coffee was available, so why not during the day and in the evening? The one table that was too large to push against the wall was kept dirty so nobody would want to use it. Sharing an elevator with another guests, I commented on how rude the attendant was. The other guest laughed and said, ”Ha! She's in a good mood today, you should have been here yesterday!” I also greeted the cleaning lady with a ”Good morning” only to be me with a glare. I stayed 2 nights for business, but would have switched if it was an option. Using Covid as an excuse to cut your services is abhorrent. Other hotels in Charlotte are offering all amenities, but with caution. The place is a joke, and I will NEVER come back. NEVER!