Premium Hotel Ulaanbaatar Reviews

Response from Property: Dear Valued Guest,Thank you for your feedback. We're glad you enjoyed the smooth check-in, spacious room, and convenient location.We sincerely apologize for the issues you experienced during your stay. Please know that we are currently undergoing renovations to improve room facilities, lighting, and Wi-Fi, and your comments have been shared with our team for immediate attention.We appreciate your honest review and hope you’ll consider giving us another chance in the future.Sincerely,Premium Hotel Ulaanbaatar Management

Response from Property: Dear Dakuipro99,Thank you for your perfect 10/10 rating across all categories!We're delighted that you experienced excellent service and found our amenities, cleanliness, surroundings, and service to your complete satisfaction.We look forward to welcoming you back to Premium Hotel Ulaanbaatar!Best regards,Premium Hotel Ulaanbaatar Management Team

Response from Property: Dear LucaB91,Thank you for your excellent 9.5 rating and wonderful feedback!We're delighted that you appreciated our convenient location, cleanliness, and amenities. It's great to hear that our standards met your European expectations.We hope to welcome you back on your next visit to Ulaanbaatar!Best regards,Premium Hotel Ulaanbaatar Management Team

Response from Property: Dear Valued Guest,Thank you for your perfect 10/10 review! We're thrilled you found your Deluxe Twin Room so comfortable and enjoyed our excellent service. It's wonderful to hear that our convenient location allowed you to easily explore local attractions and discover lovely restaurants. We truly appreciate your outstanding ratings across all categories and look forward to welcoming you back to Ulaanbaatar!Sincerely,Premium Palace Ulaanbaatar, Management

Response from Property: Dear Chris,Thank you for taking the time to share your feedback about your recent stay with us at Premium Hotel Ulaanbaatar.We sincerely apologize that we did not meet your expectations during your visit in October. Your feedback matters and is valued, and we take all guest concerns seriously. We are disappointed to hear that multiple aspects of your experience fell short, including amenities, cleanliness, surroundings, and service.We would appreciate the opportunity to learn more about the specific issues you encountered during your stay so we can address them appropriately and improve our service. Please feel free to contact us directly at your convenience.We understand that you've expressed concerns about value, and we want to ensure that every guest receives the quality experience they deserve. Your feedback will be shared with our team as we continuously work to enhance our standards.We hope you might consider giving us another opportunity to provide you with a better experience in the future.Warm regards,Management TeamPremium Hotel Ulaanbaatar

Response from Property: Dear Yin,Thank you for your review. We apologize for the power outlet issues you experienced in our King Guest Room. Having only two outlets for multiple appliances is clearly inadequate, and we're working to address this immediately. We're also sorry about the power outage during your early departure. Your feedback is valuable and will help us make necessary improvements to enhance future stays.Warm regards,Premium Palace Ulaanbaatar Team

Response from Property: Dear valued guest, Thank you for your good review of your stay at our hotel. We are thrilled that you enjoyed your stay, cleanliness, amenities and other services during your stay. We look forward to welcoming you back for another comfortable stay with us!Sincerely, Reservation team

Response from Property: Thank you for your review, Aofujiuzhuang! We're pleased you appreciated our traditional décor and found our location convenient with easy access to the city center and nearby shopping.It's wonderful to hear that our front desk team provided friendly service and assisted with your transportation needs. We're glad the proximity to local amenities enhanced your stay.We appreciate your positive feedback and look forward to hosting you again in the future.Sincerely,Premium Palace Ulaanbaatar, Management

Response from Property: Dear Valued Guest,Thank you for your review and perfect 10 rating for our service! We're delighted our 24-hour team exceeded your expectations.We apologize for the furniture condition and HVAC issues during your stay. We're immediately addressing the sofa cleaning and working to improve our temperature control systems. Your patience during the unusual weather situation is greatly appreciated.We're pleased you enjoyed the room size and our hotel's character. Your feedback helps us focus on necessary improvements while maintaining our service excellence.We look forward to welcoming you back for an enhanced experience.Sincerely,Premium Palace Ulaanbaatar, Management

Response from Property: Dear Valued Guest,Thank you for your perfect 10/10 review! We're delighted you enjoyed our spacious King Guest Room, comfortable bedding, and scenic views. We appreciate your feedback about the towels and will improve their quality. We're glad our central location and lobby convenience store enhanced your stay. We apologize for the keycard confusion and will better train our staff. We're excited to share that we've just introduced new menus in our Chinese and Korean restaurants with authentic seasonal specialties. We hope you'll try them on your next visit to Ulaanbaatar!Sincerely,Premium Palace Management

Response from Property: Dear valued guest, Thank you for your perfect 5.0 rating and wonderful feedback from your April stay. We appreciate your kind comments about our friendly staff and delicious breakfast. We look forward to welcoming you back to Premium Hotel Ulaanbaatar. Sincerely, Reservation team