We chose this hotel because of the reviews of how friendly the manager was, and we were not disappointed. We arrived at his door at 6am with no booking, and he took care of us and stored our bags. Me and my husband came down with the stomach flu, and he pointed us to nearby pharmacies, helped us with English-fluent advice on medicines, offered to make us soup every time we saw him, and bought us some instant soup packets that we could make in our room and turned out to be the absolute perfect thing to help, becoming the only thing we ate for a full day. When I came for towels late in the night to cool my husband’s fever, he offered a tip with oil and warm rags that worked to cure the fever. Once we recovered, we were on our way out the door on a cold drizzly day and my husband didn’t have a coat, and this man literally gave him the coat off his back. I can tell he went into the hotel business because he cares about people, and we could feel it at our stay. I have no idea what we would have done on our trip to Sapa without him. Hotel Snow is a hidden gem, clean, and beautifully decorated and designed, and is worth 5 stars for the business owner alone.