Red Roof Inn Durham - Triangle Park

Front staff was horrible. It took me over 30 minutes just to check in. They wouldnt answer the window (yes its a window if you check in in the evening and not the front door). The girl just slamed the door in my face and wouldnt let me check in at the front counter. No heat working in the room when its 35 degrees outside when I first arrived. I had to spend 20 minutes playing around with the thermometer before the room slowly began to warm up enough just to sleep.

Spectrum Was doing Maintenance all day and I. Was uncomfortable to leave cause my door wasn’t closed all the way so I couldn’t sleep comfortably between the noise and door it. Plus it took from8 til12

I liked that it was cheap. I did not like the cockroach on the bathroom wall I killed just as soon as I entered the room.

Customer service is bad. The front desk treated people like garbage no welcome at all

I didn't get any hand towels when I turned in my dirty hand towels. I couldn't find the desk clerk at checkout. I did like the location and how accessible shopping and restaurants was. Everything was within walking distance and convenient.

I checked in and there was no issue until ingot to my room. I saw one roach on the walk where the tv is located and another one was in the bathroom. Totally unacceptable! I didn't realize that the rooms had no refrigerator or microwave! And the roaches just kept coming...

The rooms smelled like smoke. The bathroom walls was dirty. Very noisy at night. Other guest was rude playing loud music all night.

The one staffer on evening duty was slow, barefoot, and spoke too softly to be heard. They lock the lobby at night so that for a late check in, you have to transact your business through a hole in the glass next to the ice machine! This "no smoking" hotel was surrounded by cigarette butts EVERYWHERE as though no one ever sweeps anywhere. The room was relatively clean--although there was a small stain on one of the bed covers--but it also had a moldy smell. When I arrived, one customer was fussing about the $50 deposit that was required. It was never clear why it was required and the employee was vague about when it would be released. Never again!

this a case of you get what you pay for, very clean accommodations however the ice machine was out of order the entire 5 days, the trash was never removed from the room the entire stay and I had to ask for clean towels no room service cleaning whatsoever. the bed was clean the room was clean which is important.