Verified traveler
September 24, 2023
Upon arrival we saw the car park was full so we tried to drive around to the front of the hotel to park. However we were quickly greeted by what appeared to be the owner, who came accross very passive aggressive and was clearly annoyed we had driven down to the front of the hotel. The pictures on ********** show the hotel looking glorious and immaculate but when we arrived the overall presentation of the hotel and grounds were shabby, untidy and unkept. The reception area was a conservatory at the side of the hotel. When were then shown to our room which to our disappointment was not located directly within the château itself, as we assumed it would be due to the way the hotel was advertised on the internet. There rooms are actually located at the rear in a purpose build block and didnt give us the chateau experience we expected. When we entered our room it smelt badly of damp. We had a small patio off the bedroom which was also poorly kept with ****s coming through the concrete. Later than evening we returned to the reception area to take a few photos but the hotel owner was clearly very irrigated by our presence and asked us to move to a different area. We didn't feel welcome. We felt we were in the way so returned to our room. Overall we were very disappointed in the hotel stay and owners attitude. It was very overpriced and didnt give us the château experience that it was advertised to be.