The stay was great. We had an issue with our rental car so we had to uber to the hotel with all of our luggage (8 bags) early in the day. I forgot the name of the day shift employee at the counter, julie maybe, but she was fantastic. Very nice, professional and understanding. There was a gentleman working with her also that was very helpful. We were about to leave our luggage at the property and find something to do until our room was ready, but then we were told our room was all set and could check in early. We were essentially stranded at the car rental property, then in the hotel lobby with my family of 6 with all of our bags, and julie, lets just call her julie, if thats not her name, noticed and was able to go above and beyond to get a room ready for us. Well before the checkin time. The hotel property was great all around. Thank you to the employees and their hospitality that turned the beginning of our vacation from disaster to very pleasant.