Globalstay Elegant Downtown Apartments

No matter how we clean the house, our security deposit can not be returned back. We have paid the rent and cleaning fee, but the global stay still deduct my security deposit for no reason

After check-in we noticed that the heater is blowing cold air from the vents. It took 4-5 hours after constantly trying to contact the property management and they did not provide any solutions. I had to call ******* and got resolution right away. Very bad customer service from globalstays and pretty bad condition of property considering -22 celsius degrees cold weather with heater blowing cold air.

******* and Global stay dont tell you the companies unrealistic requirements for check Asking to send a photo of each guest with their id in their hand to a random number Very strange and never been an ask ive trabeled the world They took my money without me staying at this facility Be careful booking them Very interestedin taking your money but afterward your told all these Policies that is not listed on ******* Scam and i plan to ensure my money is returned

DO NOT BOOK!!!! We never actually got to stay here because the apartment was locked and we had been told it would be unlocked for us. When we tried to contact them, they told us to try pushing on the door harder and then stopped responding completely when we told them it was clearly deadbolted. We ended up having to find a last minute hotel at 2am. Even ******* has not been able to contact them.

The apartment was close to our destination, and was well equipped. It was noisy out early in the night but quieted down. Would be better if the blinds were repaired or replaced to block out more light.

Avoid this company and property. Previous laundry was loaded in washer dryer so you can't use washer dryer. broken bed leg in master. beds are below average. Internet and TV did not work and had to spend lot of time with service provider. Parking are FOB never worked so had to wait for security to open door and they were not interested in helping short term renters in the building. They charge separate deposit and that seems like a way make little extra money. They charged for some light stain on underneath liner that one would never know if it's pre existing or not. Avoid this company as apart from location nothing great about this place.

Unfortunately we were disappointed with this property and had better expectations. For the price for us was not worth it. Upon arrival the fob did not work and we had to coordinate back and forth via email (rarely pick up phone) to get a replacement which eventually came but left us at times waiting for 30/45mins at the elevator to get buzzed to our floor. We stayed in 1710 and blinds are missing therefore if you don't have a sleep mask very difficult to sleep. Many accommodations nowadays it seems asks you to prep and clean apartment, including laundry for the next guest so expect to that here as well. The only good thing about the property was its location and walkability to downtown. If they charged a cheaper price I would say its okay but with so many other options downtown would not stay again.

Although the property has nothing to do with the photos, the stay was good. In the terrace there was only one chair, and not even a wood deck and the TV is very small. The sights are amazing as the apartment was on a 48th level. They asked for a 200 CAD security deposit which after 8 days after we left the place, has not been reimbursed yet and they are not answering emails or calls anymore....