Great Canadian Casino Resort Toronto Reviews

Room is big, clean and has a nice view. Great swimming experience and sauna, there’s a gym too. The room is near the elevator as I requested  and the receptionist is very accommodating. Bring your own slippers specially if you are planning to use the swimming pool.

Amazing property. Great services including ******, Restaurants, indoor pool, free parking +++

Overall, it was a great stay with excellent value for money, and the room was clean. It's very close to the airport, about a 10-minute drive. The only downside was waiting for the shuttle at the airport for half an hour, but it never showed up.😹

⭐ 1 Star – Unacceptable service, inconsistent explanations and poor management My experience at the Great Canadian ****** Resort Hotel was extremely disappointing and frankly unacceptable. I left my room in the morning, and when I returned, it had not been cleaned at all. Towels were still all over the floor, the bed was untouched, and nothing had been cleaned. The only thing that had changed was that two bottles of water were left behind, which clearly shows that staff did enter the room but chose not to clean it. When I reported this at the front desk and showed photos, the initial response from the staff member was that rooms are only cleaned every other day. Shortly after, this explanation suddenly changed to claiming that I had refused housekeeping service, which is completely false. I never refused anything, and I did not even see or speak to housekeeping at any point. This level of inconsistency is extremely concerning and gives the impression that staff are simply making up explanations to avoid responsibility. After this, I had to wait for quite some time for the manager. Eventually, Carlos / Carlo arrived, the front desk manager on April 2nd around 11:15 PM, and his attitude was unfriendly, dismissive, and unprofessional. Instead of taking responsibility, he repeated the claim that I refused service and said they would “investigate,” without offering any immediate solution. When I pointed out that resolving guest issues is literally his responsibility as a manager, he still failed to act. What should have been their problem became mine. This is not just poor service, this is a complete failure in management and these kind of “managers” never should become managers! A housekeeping mistake can happen. However, lying about a guest, shifting blame, and refusing to take responsibility at a management level is far worse. That is what truly made this experience unacceptable. It is honestly a huge shame for the owners of this beautiful resort. They have clearly invested a significant amount of money into building something impressive, but placing the wrong person in a management position completely undermines that effort. That is incredibly unfortunate. The only positive note is that the night housekeeping staff member, Francis, was kind, helpful, and professional. He brought towels and genuinely tried to assist, which I appreciate. Unfortunately, due to the poor handling, lack of accountability, and unprofessional management, I would absolutely not stay here again and strongly advise others to reconsider.

The hotel's hardware facilities are fine, but the front desk service... I hope they hire more staff with a better service mindset. I owed just over 67 yuan for the hotel fee and gave 70, so I should have gotten more than two yuan back. I was really tired and just wanted to go back to my room to rest since it was late at night. Then this classic conversation ensued: Her: "There's just over one yuan left, do you want your change?" Me: "Yes, please." (I just wanted to go rest quickly) Her: "Do you want the cash now?" Me: "OK." Her: "Can I give it to you when you check out?" Me: "OK." (I really just wanted to end the conversation) Her: "Can I just not give it to you? It's only a bit over one yuan." Me: "OK." (So tired, and hadn't even eaten yet) Her: "OK"

Spacious and tidy hotel, convenient location,staffs are helpful

Great hotel with good entertainment. We played at the ****** as late as we wanted without worrying about the drive back.

Very good loved the room.

Went to see a show we stayed overnight in the hotel everything was good it’s always nice to enjoy the ambiance. The staff are wonderful and welcoming.

Dirty towels. Reported it 8 times on 8 different occasions. No response. Bring your own from home.

Room and service are amazing.

I booked the hotel because it came up as having an airport shuttle. However, you can not use it as a park and fly location. I had to book a separate park and fly location which ended up cost me just as much as the hotel night. Which we only stayed for 5 hours.

We always love staying here to see concerts at The Theatre! It’s perfect to head up to your room after watching a concert. No travel back home, and the food options in the ****** are delicious. We’ve never had an issue with our stay here.

Excellent! It's on par with a star-rated hotel in China. The shuttle service is also very good. There's a large supermarket nearby for all your shopping needs. It's very close to the airport, so it's a great choice if you're on a layover.