Main problems: 1. Poor service attitude, focusing on not solving a problem. The order clearly stated the service of room upgrade, but the actual hotel refused to provide it because it was full today. If you don't want to provide it or can't provide it, you don't need to participate. I want to rely on this activity, or other remedial measures, but refuse to provide it. Isn't this a complete deception of consumers? (The hotel location is wrong and I will not be notified in advance. Only after I make a mistake can I get the correct route by contacting me, and I am not informed once. To tell you the correct route, I need to make a few more phone calls to get the correct answer.) I am a first time traveler and I am not here to play escape rooms. I drove back and forth for more than half a circle, not to mention wasting gas and energy. When I arrived at the parking lot, there was no space. The hotel replied Yes: You can only get a seat by waiting for others to go out, and you have to wait and see. It all depends on luck and hand speed to get a seat (the hotel parking lot is actually the parking lot of the ancient city, so it is difficult to get a seat)
2. The room facilities are poor, there are bugs on the bed in the room, and after we checked in, we found that the TV was not responding. After checking it, the hotel arranger said that we would find a professional to deal with it later. When I came back after dinner, the front desk coldly told me that the TV was fixed. No, I can’t see it (there is no remedy). I paid the same price to stay in a room with problematic facilities. I was not given any explanation. The hotel room door’s lock was broken and could not be locked, and the walls were covered with mold. There is a strong smell in the toilet, and the countertops are full of old stains
In short: this location, this price, this service is really sorry for every guest, especially every friend who comes to travel, it refreshes the understanding of Tongren.
Original TextTranslation provided by Google
