Guest User
January 31, 2024
Not a very satisfactory stay.
(1) I arrived at the store at 13:40. There was a customer in front of me who was checking in. It took three minutes. It was my turn. It also took three minutes and I got the room card at 13:46. So unprofessional.
(2) After getting the room card, I asked the front desk for a razor. The front desk asked me to go to the room to see if there was one. If not, I could ask the guest room aunt.
(3) When I got to the room, I didn't see the razor. I went to the guest room aunt and asked for a razor. The aunt said she didn't have one but there was one at the front desk. You can go to the front desk to get it. I asked you to get it for me, and she asked me to go to the front desk to get it myself.
(4) Take the elevator to the front desk (asked the aunt what the extension number of the front desk was, and the aunt said she didn’t know, so she could only walk to the front desk). The front desk said there were no razors, and they had taken them all, and asked me to wait. I asked how long it would take, and the front desk They didn't want to pay attention to me. I asked three times how long it would take to wait, and the front desk just said five or six minutes!
Finally a little girl brought the razor to the room. The little girl has a very good attitude. I need to praise her. She is much better than the front desk. They also fixed the extension for me so I can make calls to the front desk.
(5) In the evening, I ran out of tissue paper, so I called the front desk and asked for some tissue paper. A minute later, the front desk called and said that the tissue paper was out and there was only roll paper. I said you guys are in too many situations. Get a razor. I ran back and forth, and now I can’t even draw paper. At this time, the front desk changed his mind and said that the paper was upstairs and it would take a few minutes. It was really strange. Just go and get it upstairs. It would take a few minutes to make a call. It would take a few minutes to walk back and forth!
(6) Breakfast costs, enjoy the king-size bed room online, there is a difference of 10 yuan between breakfast included and breakfast not included, and the front desk charges 20 yuan for a single person and 30 yuan for a double person (as shown in the picture)
(7) The hardware in the room is okay, but the sink is rusty (as shown in the picture)
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