To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.9
Amenities4.8
Service4.9
Cleanliness4.9
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All reviews(4054)
Positive reviews(4036)
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Delicious breakfast(620)
Friendly front desk staff(319)
Fantastic river view(263)
Quality towels(106)
Luxurious(103)
Delicious buffet(57)
Has French windows(37)
Negative reviews(18)
xichen11
Superior City-view Twin Room
Stayed in Jun 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Jun 18, 2024
It was a wonderful trip, especially the hotel and the staff! The hotel’s location is near the Fuchun river and the view from the room is stunning! The lobby manager, MS. Lang Yekai, was super nice and helpful! Definitely will come back and stay again!
Response from Property: Thank you for choosing Joyer hotel, and giving recognition and praise to the hotel service! We will share your praise of our staff to the Front office. Meanwhile, all members of Joyer hotel will continue to work hard and never forget their original intention, putting every effort to create a pleasant and unforgettable staying experience for guests. Warmly welcome back again and look forward to serving you again!
Fengjuan
Deluxe City-view Queen Room
Stayed in Aug 2024
Family
3 reviews
5.0/5
Outstanding
Posted on Aug 26, 2024
nice location and really great service
Response from Property: Thank you for taking the time to review your stay with us. I am delighted to read you found our nicel location in the heart of Tonglu Fuchun River , complete with exemplary customer service. We are happy you enjoyed your stay with us and hope to welcome you back again !
Guest User
Room With Full River View + 180 ° Panoramic Fuchun River View
Stayed in Mar 2024
Travel with friends
1 reviews
4.7/5
Amazing
Posted on Mar 19, 2024
Beautiful hotel very convenient location
Response from Property: Thank you for your staying in our hotel! Joyer hotel is located in the core of the Fuchun River section in the urban area. In the river view room, the beautiful scenery of the Fuchun River, Divolt River and Tongjun Mountain can be seen. Welcome to your next time!
Guest User
Deluxe City-view Queen Room
Stayed in Jul 2024
Travel with friends
1 reviews
4.0/5
Very Good
Posted on Aug 8, 2024
设施:ok
卫生:ok
环境:ok
服务:ok
Tiantiandechacha
Room With Full River View + 180 ° Panoramic Fuchun River View
Stayed in Sep 2024
Family
14 reviews
5.0/5
Outstanding
Posted on Oct 4, 2024
The best hotel for this trip, the river view is amazing, the service is also superb, because we booked two 180-degree river view rooms, we were directly upgraded to a 270-degree river view room. The buffet breakfast is very rich, the room decoration is very tasteful, and every staff member is very good at service. It is a hotel worth visiting twice or three times.
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6/12
Response from Property: Thank you for staying at Junyue and for your affirmation of the hotel! Every staff of the hotel strives to provide the most considerate and meticulous service to every guest and bring a super value experience to every guest. Sincerely look forward to your visit again and giving us the opportunity to serve you again. We hope to receive your full five points of encouragement and support. Giving roses to others will leave a lingering fragrance in your hands. I wish you a happy National Day holiday!
Anonymous User
Superior City-view Twin Room
Stayed in Oct 2024
Family
9 reviews
5.0/5
Outstanding
Posted on Oct 6, 2024
Junyue Hotel really refreshed my inherent impression of local accommodation.
The thoughtful service far exceeded my expectations!
Front desk service: From the moment I stepped into the hotel, I felt the meticulous care. The front desk manager Lang not only personally pulled the luggage and led me to the room, but also took the initiative to offer to wash the car for me. This attentiveness and thoughtfulness made people feel warm. When I saw that I was staying with my child, I was even more considerate to prepare exclusive toiletries for the child. Noticing that my hair was long, I also specially replaced the high-power hair dryer for me! When I came back in the evening, the housekeeper had already thoughtfully sent fruits, drinks and free health porridge. I have to say that the health porridge in many hotels is perfunctory, but here, I actually drank it all, it was so good!
Room cleaning: The attentiveness of Aunt Wu in the room is also impressive. When the temperature dropped on rainy days, she not only sent health tea in time, but also tidied the room in an orderly manner. The clothes were carefully stacked and the items were neatly placed. Even when she saw that I had washed clothes, she took the initiative to provide hangers and help me hang the clothes by the window. Such service details can only be experienced in luxury hotels, even for me who has been a platinum member of Wan* for many years. Most five-star hotels are far from being able to do so.
Efficient response: At 10:40 pm, when I needed ice cubes, the hotel staff responded quickly and delivered them to the room almost at the same time as I made the request. In contrast, in other hotels of the same level, waiting for half an hour is the norm, and Junyue's efficient service is undoubtedly a highlight.
Breakfast experience: In terms of breakfast, Junyue Hotel is even more thoughtful. For me who loves Chinese food, the variety and quality of breakfast make people feel the full sincerity of the hotel. On the first day, I only ate for more than ten minutes because of the tight time to go out, but on the second day, I had plenty of time and found that the richness of breakfast almost made me feel like dinner, which was really memorable.
Facility quality: The hotel's facilities are also what you see is what you get. I was quite worried before coming here, because except for luxury five-star hotels, many hotels with European decoration are not well maintained, and even have obvious musty smells. There is no such feeling here at all! The amenities are advanced, and the bedding is comfortable and soft, which makes people feel at home during the tiring journey.
When we checked out on the third day, Manager Fan asked if we had enough water.
Junyue Hotel undoubtedly showed its excellent service quality and attentiveness in all aspects, which is unforgettable.
It's a pity that there are only suites with big beds facing the river, otherwise I can try a room with a beautiful view next time.
I wish you better and better!
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6/8
Guest User
Room With Full River View + 180 ° Panoramic Fuchun River View
Stayed in Oct 2024
Family
9 reviews
5.0/5
Outstanding
Posted on Oct 7, 2024
Treasure-class hotel, the room is large, overlooking the Fuchun River, it's really great. The room comes with music, and the lazy singing makes people feel relaxed. The service is considerate and meticulous. When cleaning the room, they also washed a pair of socks. What kind of fairy service is this~ They also washed the car for free
Thank you very much to the housekeeper Fang Caizhen, the security guard Yuan Zheng, the front office manager Fan Di, and the front desk supervisor Fang Si. The excellent stay experience made our trip to Tonglu more perfect, thank you!
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6/9
Sarah
Superior City-view Twin Room
Stayed in Oct 2024
Couples
7 reviews
5.0/5
Outstanding
Posted on Oct 5, 2024
It was my first time to travel to Tonglu during the National Day holiday. I chose Junyue Hotel to stay for 2 days. The overall feeling was very good. First, the hotel service was good. There was welcome fruit after check-in. The staff were very enthusiastic. Manager Zhao Tianchen was very friendly and professional. The front desk was also very enthusiastic to tell us how to visit Fuchun River. Second, the hotel facilities were good, and the details were better than those of a five-star hotel. There was music as soon as I opened the door, which was very relaxing. Although the room was not a river view room, the view was also very good. The room was clean and comfortable. The hotel breakfast was also very good, rich and delicious. I highly recommend this hotel. Thank you for giving us a pleasant experience.
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Response from Property: Thank you for staying at Tonglu Junyue Hotel and taking the time to give a good review of the hotel. We are very happy that you have a pleasant and satisfactory stay. All Junyue people have been working hard to create a warm and pleasant stay experience for guests with meticulous service, aiming to become your "home away from home" in Tonglu. Thank you again for your recognition of us, and look forward to your next trip to Junyue! I wish you and your family a happy National Day holiday!
Guest User
Superior City-view Twin Room
Stayed in Oct 2024
Family
5 reviews
5.0/5
Outstanding
Posted on Oct 6, 2024
Very good check-in experience, the service is really nothing to say. Warm water and glasses cloth were handed over as soon as I entered the door. After registering my ID card, I was given a cover. Very considerate. The waiter delivered the luggage to the hotel and patiently explained the details of the check-in. I wanted to go on a night cruise on Fuchun River, and the waiter told me to subscribe to check and order tickets. After settling in, I went to Tongjun Mountain and the museum, which are very close to the hotel. Flowers, drinks and fruits were delivered in a timely manner.
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Response from Property: Thank you for choosing Junyue and giving the hotel a five-point praise. Your affirmation and praise will make us better. We will continue to use practical actions to fulfill our service vision of "living up to every encounter" and strive to create a pleasant and unforgettable stay experience for guests. Sincerely welcome you to Junyue again, wishing you peace and happiness!
Guest User
Superior City-view Twin Room
Stayed in Oct 2024
Family
4 reviews
5.0/5
Outstanding
Posted on Oct 3, 2024
My family is very satisfied with the hotel we booked this time. From the front desk, housekeeper, catering, security, the staff service is very meticulous ❤️, the experience of being at home 👍The hotel has a superior location, and the highlight of the room bathroom is the looping light music 👏The breakfast is very good 👍The children said it was like dinner hahaha. There are Hema stores, Starbucks, etc. around, and it is not far from Yiwei Courtyard. After eating, you can take a walk by the river to digest the food.
Checked in on 10/1, the concierge guy helped lead the way to the room, the floor housekeeper Aunt Li Youlian handed over fruit drinks, and provided services such as making the night bed ❤️The hotel security Zhao Fengsheng also washed our car ❤️
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Response from Property: Thank you for your praise for Junyue. The hotel is constantly working to create a warm and comfortable living environment for guests, and to meet the needs of different guests with the highest cost-effectiveness. Every employee of the hotel strives to provide the most considerate and meticulous service to every guest, and to bring a super value experience to every guest. Sincerely look forward to your return to witness our growth! I wish you peace and happiness!
Guest User
Superior City-view Twin Room
Stayed in Oct 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Oct 3, 2024
The hotel environment is very good, with city views and river views. The service is also super good, and there are many thoughtful services. The service of the housekeeper Zhao Tianchen is particularly good. He will help with luggage, give children toiletries, send fruits, help wash socks, and clean the car. The hotel's buffet breakfast is also very good. You must order it. I will come again.
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Response from Property: Thank you for staying at Junyue and giving high praise! Your comments, like a beam of warm light, illuminate the way forward for our service. Your praise makes the efforts of all Junyue people meaningful and precious. Thank you for your recognition of our hotel environment and services, and we look forward to your next trip to Junyue. Wish you peace and happiness!
Xingqisandemao
Superior City-view Twin Room
Stayed in Oct 2024
Family
13 reviews
5.0/5
Outstanding
Posted on Oct 3, 2024
The hotel is in a prime location, and it takes only two minutes to walk to the Fuchun River, where you can enjoy the beautiful night view of the Fuchun River. The room is clean and tidy, especially the service of the housekeeper Aunt Li Youlian, who is warm, thoughtful and meticulous, making people feel at home. Both babies like her very much. The breakfast is rich in variety and tastes good. During peak hours, the seats are tight, and the service staff will actively help find empty seats. The hotel has convenient parking and several new energy charging piles. Overall, I am very satisfied. I must stay at Tonglu Junyue once when I come to Tonglu!
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6/8
Response from Property: Thank you for entrusting you and your family's National Day holiday to Junyue. Your every word of praise is like the warm sunshine in autumn, warming the hearts of everyone in the Junyue team. We will continue to serve you attentively as always, and look forward to creating a warm and comfortable leisure harbor for you again in the future. I wish you a happy National Day holiday!
Tiangao-yundan
Room With Full River View + 180 ° Panoramic Fuchun River View
Stayed in Sep 2024
Couples
7 reviews
5.0/5
Outstanding
Posted on Sep 30, 2024
Exceeded expectations, very good! The hotel called in advance to inquire about the arrival time and check-in requirements, and also upgraded to a 270° full river view suite for free. The front office manager Lang was warm and thoughtful, helping to deliver the luggage to the room, and also introduced the room facilities and hotel services in detail. The most beautiful county in China, with an unbeatable river view outside the window, a real version of "Fuchun Mountain Dwelling".
There is a Grand Hyatt Chinese restaurant on the 11th floor, the environment and dishes are good, and group purchases can be made online, which is also a good choice😊
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Response from Property: We are glad that Junyue can bring you wonderful feelings and memories of your trip. Your praise has given us great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again. Best wishes!
trista_sun
Room With Full River View + 180 ° Panoramic Fuchun River View
Stayed in Sep 2024
Family
2 reviews
5.0/5
Outstanding
Posted on Sep 30, 2024
Surprise upgrade to a 270-degree river view room. Every time I look at the morning, dusk and night view outside the window, I feel that the experience is worth it. The room is very clean, tidy and bright. I am always surprised by the messages and services provided by the waiter. Miss Song at the front desk pushed the luggage into the room and introduced the room configuration. She was very gentle. After leaving the hotel, I received a call from the hotel to remind me that I had left the shampoo. Although the item was small, the hotel's carefulness and responsibility were touching. I must continue to choose Tonglu when I come next time. Thank you.
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Response from Property: The best thing in life is pure joy. Every choice and encounter is fate. Thank you very much for your trust and recognition. I hope you will still be with me in the years to come and look forward to our next reunion!
Lijinqianfanburanchen
Superior City-view Twin Room
Stayed in Sep 2024
Travel with friends
96 reviews
5.0/5
Outstanding
Posted on Sep 19, 2024
I checked the hotel online and found that it had a rating of 4.9. I was curious and tried it. The service, environment, facilities and hygiene are indeed trustworthy and recommended. Its breakfast is great. The food in the Chinese restaurant on the 11th floor is also great. We foodies all gave it a thumbs up.
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Response from Property: We are touched by the genuine love you expressed in your words. Your praise and promotion are the best encouragement for us! With your affirmation and encouragement, we will do a better job in customer service and strive to create a unique stay experience for guests staying at Junyue. We look forward to meeting you again. I wish you a sunny and warm road!