Hotel Resol Stay Akihabara

During my stay, I encountered two issues: 1. The agent provided incorrect breakfast information to Trip.com, leading to the hotel only offering vouchers (715 yen/each) for a simple, non-filling set meal at the Denny's restaurant across the river upon check-in. Of course, I could pay extra for more food. On the third day, the restaurant informed me that the vouchers could be combined. Due to this discrepancy (I had booked a buffet breakfast), Trip.com intervened to offer reassurance and compensation. Their service was quick, coordinating with all parties, and the outcome was satisfactory. 2. The bathroom in our initial room had a strong mildew smell. The front desk staff inspected it and attributed it to a drain issue, but promptly moved us to a different room. Problem solved. The hotel's location is very convenient, with the JR station just across a bridge. The windows are also very soundproof; you can't hear the trains passing by from the room. Rooms on the east side offer views of the Tokyo Skytree.

I rarely write reviews, but this hotel truly surprised me. First, the facilities are brand new. Second, the bed and pillows are comfortable and clean, the bathroom is spotless, and the toiletries are good. The hairdryer is a REFA (found in the cabinet under the sofa). The front desk staff are also very friendly. The hotel also provides free coffee, a toaster oven, hot water, and muffins. The common area feels like a beautiful coffee shop.