HOTEL LiVEMAX Shinjuku Kabukicho Reviews

Response from Property: Thank you for choosing to stay at Hotel Livemax Shinjuku Kabukicho and for taking the time to share such a detailed review. We are delighted to hear that you were satisfied with the hotel's location, room amenities, and overall convenience, and we also appreciate your positive feedback on the surrounding environment and transportation. However, we must sincerely apologize for the situation you mentioned regarding the "room service" staff. As a business hotel, we do not have a restaurant or room service, so your experience with the staff was unusual and should not have occurred. This issue reflects shortcomings in our management and security, which we deeply regret and apologize for. We have conducted an internal investigation and review of this situation as a serious matter and will strengthen on-site patrols and security management to prevent similar incidents from recurring and ensure all guests can stay with peace of mind. Thank you again for your valuable and important feedback. This not only helps us identify problems but also prompts us to further improve our service and management. We look forward to welcoming you back in the future with an even better experience.ホテルリブマックスShinjuku Kabukicho

Response from Property: Dear Guest, thank you for choosing to stay at our hotel. We sincerely apologize for your unpleasant experience. We are very sorry that you encountered problems such as poor service, outdated room facilities, water seepage in the walls, torn sheets, and unpleasant odors during your stay. These issues are serious oversights that should never have occurred, and we are deeply ashamed that we failed to provide you with a clean and comfortable accommodation environment. Regarding your issues of torn sheets from cigarette butts, unpleasant odors, and water seepage, we have immediately forwarded your feedback to the housekeeping and facilities maintenance department, and a comprehensive inspection and rectification will be conducted to ensure that similar situations do not occur again. At the same time, we will strengthen staff training and management to improve the overall service standard. We sincerely apologize again for the inconvenience and disappointment caused by this stay failing to meet your expectations. Thank you for taking the time to provide honest feedback, which is of great importance to us in improving our service quality. We hope to have the opportunity to provide you with better service in the future. Sincerely, Shinjuku Kabukicho LiVEMAX Hotel

Response from Property: Dear Guest, thank you for choosing to stay at our hotel and for giving us such a high rating. We are delighted to know that you were satisfied with your room floor and overall stay. The hotel is conveniently located with a convenience store downstairs and a wide variety of dining options nearby, making it easy for you to travel and enjoy your stay. We are very honored that you have made your trip convenient. Thank you for sharing your valuable experience; your support and affirmation are our motivation to continuously improve our service quality. We wish you all the best and look forward to providing you with a comfortable and pleasant stay on your next visit. Sincerely, Shinjuku Kabukicho LiVEMAX Hotel Front Desk Staff

Response from Property: Hello,Thank you very much for your wonderful review.We are delighted to hear that you enjoyed our location in the heart of Shinjuku and the lively atmosphere surrounding the hotel. Being close to the many attractions, entertainment, and excitement of the area is one of our highlights, and we’re glad it added to your stay.Thank you again for choosing our hotel. We truly appreciate your kind words and look forward to welcoming you back on your next visit to Shinjuku.Kind regards,Hotel LiVEMAX Shinjuku KabukichoFront Desk

Response from Property: Dear Guest, thank you so much for your high praise! We are truly delighted and honored to see that you were very satisfied with your stay. Your recognition and support are the greatest encouragement to our team. We will continue to strive to provide every guest with an even more comfortable and enjoyable stay. We wish you all the best and look forward to serving you again on your next visit. Sincerely, Shinjuku Kabukicho LiVEMAX Hotel Front Desk Staff

Response from Property: Thank you for sharing your stay experience. We are delighted to know that you were satisfied with the hotel's **convenience of transportation, surrounding environment, and overall cleanliness**. Providing you with convenient travel options and a clean and comfortable accommodation environment is always our goal. Your positive feedback is the greatest encouragement to our team. We will continue to maintain our service quality and provide every guest with a more comfortable and enjoyable stay. We look forward to welcoming you back in the future and wish you a pleasant journey!

Response from Property: Thank you very much for staying at Hotel Livemax Shinjuku Kabukicho and for sharing your kind review.We are delighted to hear that you were satisfied with both the room and our location. Receiving such positive feedback across all aspects of your stay is truly encouraging for our entire team.Your comments motivate us to continue maintaining high standards of cleanliness and service to ensure a comfortable experience for all our guests.We sincerely hope to have the pleasure of welcoming you again on your next visit to Tokyo.Kind regards,Hotel Livemax Shinjuku KabukichoStaff Team

Response from Property: Thank you very much for your kind review.We are glad to hear that you found our location convenient, especially with the 24-hour 7‑Eleven nearby.We hope to welcome you again on your next visit.Kind regards,Hotel LiVEMAX Shinjuku Kabukicho

Response from Property: Hello,Thank you for sharing your feedback.We are sorry to hear that the room size did not meet your expectations. Our hotel is located in a central area of Tokyo, and as is common in the city, our rooms are designed to be compact. However, we understand that this may feel uncomfortable depending on your travel needs.We truly appreciate your comments, as they help us provide clearer information to future guests and improve our service. Thank you again for taking the time to leave a review.Kind regards,Hotel LiVEMAX Shinjuku KabukichoFront Desk